16 days old

Client Account Manager

Deerfield, IL 60015

 

Client Account Manager

 

The Client Account Manager is responsible for ensuring the overall quality and on-time delivery of global payroll while increasing client satisfaction. The Client Account Manager is a customer service position that works with a portfolio of Clients, internal teams, and with partners across the globe. The Client Account Manager is responsible for all critical steps to provide our Clients a seamless payroll process from input to pay date. The Client Account Manager will participate in ongoing training and is also responsible for contributing to internal projects while developing and learning their ongoing client base. The Client Account Manager is also responsible for understanding each client specific process to provide key recommendations for improvements and efficiency gains. This position reports to the Onboarding Lead for the first 3-6 months and then will report into the Supervisor of Client Services.

 

Essential Duties & Responsibilities

  • Participates in ongoing training sessions on company protocols for international payroll management and client services for the first 3-6 months of initial start date.

 

  • Assists with internal projects and working alongside other departments to achieve companywide goals while training on Celergo's processes and protocols.
  • Works effectively within the team to ensure all department deadlines and payroll deadlines are met.

 

  • Responsible for generating reports to analyze, audit, reconcile and verify payroll data.

 

  • Strong communication and cross cultural skills to collaborate with international team members.

 

  • Responsible for the accuracy and timeliness of each Client's payroll.

 

  • Complete and deliver monthly checklist metrics:
    • Ensure timely completion
    • Ensure step by step processes are followed
    • Ensure payrolls are paid on time
    • Ensure invoices are billed accurately

 

  • Manage controls (client and internal changes):
    • Ensure that all documentation is up to date
    • Ensure all deliverables are completed timely and accurately
  • Provide clients with:
  • Strong critical problem solving results
  • Strong, long-term relationships

 

 

  • Ensure each client payroll calendar is managed timely and effectively with both the client and our ICPs.

 

  • Ensure client deliverables and Service Level Agreements (if present) are being completed timely and accurately.

 

  • Serve as client advocate and collaborate internally and externally as needed to ensure client needs are understood and expectations are met.

 

  • Is responsible for reviewing and communicating payroll changes between the Client and local Payroll vendors.

 

  • Is responsible for auditing the local vendor's payroll calculations.

 

  • Client Account Manager will be responsible for managing all aspects and steps of the funding process.

 

  • Generates consolidated invoices for client approval and funding initiation.

 

  • Maintains open items logs and tracks improvements to ensure all open items are closed.

Requirements

 

  • Passion - Client Service Management

 

  • Education -- Bachelor's degree from an accredited four-year college or university

 

  • Experience -- Minimum of 2 years of related managerial and leadership experience in a service environment

 

  • Other Skills and Abilities
    • Bilingual language skills are a plus.
    • Excellent written and verbal communication skills
    • Ability to maintain priorities in a constantly changing environment
    • Strong organization skills
    • Expertise using MS Office applications
    • Ability to travel

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Explore our COVID-19 page https://jobs.adp.com/covid19/ to understand how ADP is approaching safety, travel, the hiring interview process, and more.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADPs culture and our full set of values.

Categories

Industry

  • Other
Posted: 2021-09-02 Expires: 2021-10-17
Sponsored by:
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Client Account Manager

ADP
Deerfield, IL 60015

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