Business Integration (BI) is responsible for the elicitation, documentation and modelling of the end to end operational business process flows. The scope for delivery covers: new & existing clients, products and core strategic/tactical business processes across multiple lines of business. BI owns the Business Readiness process and works with project owners to ensure they complete Business readiness prior to the project going live. Business readiness ensures the operational teams are trained, resourced and their procedures are updated so they are ready to support any new processes and/ or deliverables. BI works with operations on pain point processes (e.g. those with manual risk, or causing late deliveries) to come up with improved/optimal/streamlined processes and to reduce the manual process.
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