1+ months

CIB - Japanese - Client Ops Analyst I - Issue Management

Metro Manila, National Capital Region
  • Job Code
    210342568

Key Responsibilities:

  • Direct contact for the Client/Merchant/Partner for Issue resolution and Issue Management
  • Ability to effectively communicate for Internal , External clients through written and verbal correspondence.
  • Exhibits strong ownership and accountability for the Cases assigned to them , handles cases from start to finish
  • Ensure timely and accurate resolution of production issues. This requires you to conduct research, identify and coordinate work activity between stakeholders in a matrixed organization and manage the lifecycle of the issue until resolved. Effectively convey root cause analysis of issues
  • Builds and maintains strong relationships with JPMC business partners and technology teams to identify process improvement opportunities.
  • Collaborates with JPMC business partners and technology teams to understand application functions and related downstream processing components.
  • Ensures the project activities, as may be assigned, are completed within established time and budgets, and that objectives conform to corporation's overall standards and operations objectives
  • Provides expertise on Projects and time manages in between SME project work and regular BAU Pod work.

Required Skillset/Experience:

  • SQL query experience writing/modifying complex queries - Preferred
  • Minimum 3+ years™ experience in a Customer Service focused role
  • Minimum of 3 years relevant production support and incident management experience
  • Minimum of 1+ year experience with help desk ticketing systems
  • Strong Excel Skills/ Programming/Logic/Coding
  • Ability to work independently and relates well to a group, upholds the one team culture
  • Knowledge of incident, problem management, ticket, change, and risk management processes and tools
  • Understands how to frame effective communication and share root cause , and fully documents next steps for partners and clients
  • Ability to influence and lead technical conversations with varied Business & IT support groups
  • Builds credibility through thorough research, data analytics and factual logic
  • Excellent prioritization, organizational and time management skills
  • Excellent oral and written communication skills
  • Influence and negotiation skills
  • Excellent technical skills and business acumen related to file handling/processing, databases, credit card processing
  • Bachelor™s degree or 3+ years equivalent relevant work experience

Keyword: card%20services

Key Responsibilities:

  • Direct contact for the Client/Merchant/Partner for Issue resolution and Issue Management
  • Ability to effectively communicate for Internal , External clients through written and verbal correspondence.
  • Exhibits strong ownership and accountability for the Cases assigned to them , handles cases from start to finish
  • Ensure timely and accurate resolution of production issues. This requires you to conduct research, identify and coordinate work activity between stakeholders in a matrixed organization and manage the lifecycle of the issue until resolved. Effectively convey root cause analysis of issues
  • Builds and maintains strong relationships with JPMC business partners and technology teams to identify process improvement opportunities.
  • Collaborates with JPMC business partners and technology teams to understand application functions and related downstream processing components.
  • Ensures the project activities, as may be assigned, are completed within established time and budgets, and that objectives conform to corporation's overall standards and operations objectives
  • Provides expertise on Projects and time manages in between SME project work and regular BAU Pod work.

Required Skillset/Experience:

  • SQL query experience writing/modifying complex queries - Preferred
  • Minimum 3+ years™ experience in a Customer Service focused role
  • Minimum of 3 years relevant production support and incident management experience
  • Minimum of 1+ year experience with help desk ticketing systems
  • Strong Excel Skills/ Programming/Logic/Coding
  • Ability to work independently and relates well to a group, upholds the one team culture
  • Knowledge of incident, problem management, ticket, change, and risk management processes and tools
  • Understands how to frame effective communication and share root cause , and fully documents next steps for partners and clients
  • Ability to influence and lead technical conversations with varied Business & IT support groups
  • Builds credibility through thorough research, data analytics and factual logic
  • Excellent prioritization, organizational and time management skills
  • Excellent oral and written communication skills
  • Influence and negotiation skills
  • Excellent technical skills and business acumen related to file handling/processing, databases, credit card processing
  • Bachelor™s degree or 3+ years equivalent relevant work experience

Keyword: card%20services

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CIB - Japanese - Client Ops Analyst I - Issue Management

JPMorgan Chase & Co.
Metro Manila, National Capital Region

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