1+ months

CIB MD, Global Card Operations

Plano, TX 75074
  • Job Code
    210339681
  • Jobs Rated
    102nd

Organization Description

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world™s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

Operations teams develop and manage innovative, secure service solutions to meet clients™ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

Employer Description

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world™s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants™ and employees™ religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the œWELL Health-Safety Rating for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm™s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm™s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans

Job Description Global Card Operations Managing Director

Payments Operations (PO) is part of the Digital & Platform Services organization in the Corporate & Investment Bank. PO supports Payments, Liquidity, Merchant Services, Receivables, Trade Finance, Commercial Card, Prepaid Card, and some new products and acts as the payment hub for JPMorgan Chase across the firm™s business lines. PO consists of ~8,000 employees across 60 sites and supports over 140,000 corporations, financial institutions, governments and municipalities domiciled in over 180 countries.

The Role:

This role is Managing Director of Global Card Operations and reports to the Managing Director of Payment Operations Execution.

The primary responsibility of this position is to oversee the overall operations and service delivery for the acquiring and issuing businesses in Payments. This leader will be accountable to the business leads managing the acquiring and issuing businesses as well as other stakeholders utilizing any centralized back office services. The role leads a organization of ~380 individuals globally. The secondary responsibility for this position is to create a utility service and centralize of all back office operations for the entire payments business.

The focus of the role is servicing of the acquiring and issuing clients, ownership of the controls in the space, execution of the strategy and governance across the multiple products serviced, modernization of the tools and processes, and supporting a strong resilient operations team that can provide global scale and œfollow-the-sun support. This individual will drive collaboration and influence a broad group of stakeholders, partners, and vendors as well as working closely with our Product and Client Service organizations.

KEY RESPONSIBILITIES

  • Operational oversight of all issuing and acquiring operations and meeting all service level agreements (SLA) and performance metrics.
  • Creation of utility services that encompass the entire payments product suite.
  • Setting the long term service model strategy for the issuing, acquiring, and utility services.
  • Active involvement and engagement with the business and product owners of the issuing and acquiring businesses to ensure we are meeting the current and future needs of the business.
  • Maintaining a strong global network to understand and support the needs of all key stakeholders.
  • Develop and maintaining a robust controls environment that will protect our clients, the firm and our employees.
  • Talent development and still development for all members of the teams.
  • Creating mobility and career opportunities for the team and exporting talent to the broader organization.
  • Develop policies, procedures, performance objectives and standards that are aligned to meet all regulatory and controls standards.

Operations Service Delivery

  • Develop a disputes and chargeback process that maximizes the issue and acquiring components owned by the firm and to provide the best merchant and cardholder value and experience.
  • Provide settlement and reconciliation services across the issuing and acquiring businesses.
  • Financial operations supporting the business, including collections and invoicing as well as integration of the cash management functions to the treasury services teams.
  • Work seamlessly in a matrix operating model and manage relationships with senior stakeholders and partners across operations, technology, product and client services.
  • Understand in detail the escalation protocol and execute it seamlessly.

Partnership & Governance

  • Work in a matrix environment in close partnership with various site leaders and business partners as well as global corporate centers.
  • Build and leverage global and local partnerships across businesses in line with the overall product and business objectives.
  • Institutionalize a strong governance framework locally in the region and across all delivery sites to ensure consistency and strong focus on quality, delivery, and enhancing client experience.

Risk & Controls

  • Deliver strong risk aware and controls focused operations and work closely with the business partners and risk and controls managers.
  • Drive an effective, robust, proactive, and sustainable controls program.
  • Fulfill internal controls requirements as well as ensure smooth regulatory and internal audits.
  • Constantly review processes to identify control gaps, manual touch points, and work towards resolving these issues.

Financial Discipline

  • Plan and manage budgets and develop teams to achieve financial discipline at all times.

People Management

  • Build a strong, transparent performance development culture for staff based on meritocracy, continuous communication, timely feedback and appropriate managerial support.
  • Advance an inclusive culture by building a diverse team, coaching and mentoring potential leaders, and actively engaging on the firm™s agenda for diversity, equity, and inclusion.
  • Engage, motivate, and influence direct reports, teams ,and peers, and enhance overall employee engagement and retention, working in partnership with support functions.
  • Build and develop a strong and diverse talent pipeline.
  • Build a sustainable organization with skills of the future to continue to grow and evolve with the business.

Work Environment

  • Position requires 24x7 operational leadership oversight with some after-hours work via remote access and mobile phone.
  • Position requires heavy interaction with the controls team, servicing teams, product teams, technology teams, and other support function teams to ensure a strong business flow across multiple functions and multiple products.
  • Some regional and international travel will be required.

Qualifications

  • Overall 15+ years of experience leading large organizations in similar industries or functions with strong working knowledge of the issuing and acquiring businesses.
  • Experience demonstrating proactive leadership to anticipate organizational, operational, and customer experience needs.
  • Proven ability to use innovative, data-driven, and/or creative problem solving techniques to deliver strategic priorities.
  • Excellent leadership and people management capabilities to effectively lead organizations through change and transformation.
  • Excellent communication skills and interpersonal skills to be able to communicate internally and externally and at all levels. Proven ability to build effective relationships with internal and external stakeholders.
  • Experience of working and partnering with risk, audit, and compliance to ensure that overall organizational objectives are met.
  • Strong project management, and analytical skills.
  • Knowledge of MS Excel, PowerPoint, and Word.


Keyword: card%20services

Organization Description

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world™s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

Operations teams develop and manage innovative, secure service solutions to meet clients™ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

Employer Description

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world™s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants™ and employees™ religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the œWELL Health-Safety Rating for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm™s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm™s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans

Job Description Global Card Operations Managing Director

Payments Operations (PO) is part of the Digital & Platform Services organization in the Corporate & Investment Bank. PO supports Payments, Liquidity, Merchant Services, Receivables, Trade Finance, Commercial Card, Prepaid Card, and some new products and acts as the payment hub for JPMorgan Chase across the firm™s business lines. PO consists of ~8,000 employees across 60 sites and supports over 140,000 corporations, financial institutions, governments and municipalities domiciled in over 180 countries.

The Role:

This role is Managing Director of Global Card Operations and reports to the Managing Director of Payment Operations Execution.

The primary responsibility of this position is to oversee the overall operations and service delivery for the acquiring and issuing businesses in Payments. This leader will be accountable to the business leads managing the acquiring and issuing businesses as well as other stakeholders utilizing any centralized back office services. The role leads a organization of ~380 individuals globally. The secondary responsibility for this position is to create a utility service and centralize of all back office operations for the entire payments business.

The focus of the role is servicing of the acquiring and issuing clients, ownership of the controls in the space, execution of the strategy and governance across the multiple products serviced, modernization of the tools and processes, and supporting a strong resilient operations team that can provide global scale and œfollow-the-sun support. This individual will drive collaboration and influence a broad group of stakeholders, partners, and vendors as well as working closely with our Product and Client Service organizations.

KEY RESPONSIBILITIES

  • Operational oversight of all issuing and acquiring operations and meeting all service level agreements (SLA) and performance metrics.
  • Creation of utility services that encompass the entire payments product suite.
  • Setting the long term service model strategy for the issuing, acquiring, and utility services.
  • Active involvement and engagement with the business and product owners of the issuing and acquiring businesses to ensure we are meeting the current and future needs of the business.
  • Maintaining a strong global network to understand and support the needs of all key stakeholders.
  • Develop and maintaining a robust controls environment that will protect our clients, the firm and our employees.
  • Talent development and still development for all members of the teams.
  • Creating mobility and career opportunities for the team and exporting talent to the broader organization.
  • Develop policies, procedures, performance objectives and standards that are aligned to meet all regulatory and controls standards.

Operations Service Delivery

  • Develop a disputes and chargeback process that maximizes the issue and acquiring components owned by the firm and to provide the best merchant and cardholder value and experience.
  • Provide settlement and reconciliation services across the issuing and acquiring businesses.
  • Financial operations supporting the business, including collections and invoicing as well as integration of the cash management functions to the treasury services teams.
  • Work seamlessly in a matrix operating model and manage relationships with senior stakeholders and partners across operations, technology, product and client services.
  • Understand in detail the escalation protocol and execute it seamlessly.

Partnership & Governance

  • Work in a matrix environment in close partnership with various site leaders and business partners as well as global corporate centers.
  • Build and leverage global and local partnerships across businesses in line with the overall product and business objectives.
  • Institutionalize a strong governance framework locally in the region and across all delivery sites to ensure consistency and strong focus on quality, delivery, and enhancing client experience.

Risk & Controls

  • Deliver strong risk aware and controls focused operations and work closely with the business partners and risk and controls managers.
  • Drive an effective, robust, proactive, and sustainable controls program.
  • Fulfill internal controls requirements as well as ensure smooth regulatory and internal audits.
  • Constantly review processes to identify control gaps, manual touch points, and work towards resolving these issues.

Financial Discipline

  • Plan and manage budgets and develop teams to achieve financial discipline at all times.

People Management

  • Build a strong, transparent performance development culture for staff based on meritocracy, continuous communication, timely feedback and appropriate managerial support.
  • Advance an inclusive culture by building a diverse team, coaching and mentoring potential leaders, and actively engaging on the firm™s agenda for diversity, equity, and inclusion.
  • Engage, motivate, and influence direct reports, teams ,and peers, and enhance overall employee engagement and retention, working in partnership with support functions.
  • Build and develop a strong and diverse talent pipeline.
  • Build a sustainable organization with skills of the future to continue to grow and evolve with the business.

Work Environment

  • Position requires 24x7 operational leadership oversight with some after-hours work via remote access and mobile phone.
  • Position requires heavy interaction with the controls team, servicing teams, product teams, technology teams, and other support function teams to ensure a strong business flow across multiple functions and multiple products.
  • Some regional and international travel will be required.

Qualifications

  • Overall 15+ years of experience leading large organizations in similar industries or functions with strong working knowledge of the issuing and acquiring businesses.
  • Experience demonstrating proactive leadership to anticipate organizational, operational, and customer experience needs.
  • Proven ability to use innovative, data-driven, and/or creative problem solving techniques to deliver strategic priorities.
  • Excellent leadership and people management capabilities to effectively lead organizations through change and transformation.
  • Excellent communication skills and interpersonal skills to be able to communicate internally and externally and at all levels. Proven ability to build effective relationships with internal and external stakeholders.
  • Experience of working and partnering with risk, audit, and compliance to ensure that overall organizational objectives are met.
  • Strong project management, and analytical skills.
  • Knowledge of MS Excel, PowerPoint, and Word.


Keyword: card%20services
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world™s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants™ and employees™ religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the œWELL Health-Safety Rating for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm™s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm™s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world™s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

Operations teams develop and manage innovative, secure service solutions to meet clients™ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

Categories

Jobs Rated Reports for Physician

Posted: 2022-09-19 Expires: 2022-12-23

For over 200 years, JPMorgan Chase & Co has provided innovative financial solutions for consumers, small businesses, corporations, governments and institutions around the world.

Today, we're a leading global financial services firm with operations servicing clients in more than 100 countries.

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CIB MD, Global Card Operations

JPMorgan Chase & Co.
Plano, TX 75074

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Physician
102nd2019 - Physician
Overall Rating: 102/199
Median Salary: $211,780

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