1+ months

CIB - Documentation Management Operations – Document Processing Supervisor - Team Leader

Wiggins, MS 39577
  • Job Code
    210153588

As a Document Processing Supervisor, you will be accountable for processing/supervising Client documentation. Participation on various documentation operational improvement projects and integration of new tools will also be required to enhance overall processes. We are looking for an individual who has the enthusiasm and passion for driving change, a desire to improve the client experience, and a commitment to service excellence.

Key Responsibilities

  • Manage documentation workflow from the point of submission from Client Service Professionals including tracking and escalations as applicable.
  • Responsible for interpreting metadata from documentation and engaging Legal as necessary.
  • Partner with Internal business partners, such as Legal, Product, Sales, Relationship Managers and Client Service.
  • Manage issues and ensure appropriate onward escalation and timely resolution.
  • Provide recommendations and suggestions to address problems, process efficiencies etc.
  • Ensure accurate completion of documentation within the internal service level agreements, and/or client request due dates.
  • Demonstrated ability to communicate effectively to multiple levels of management and various stakeholders.
  • Ability to follow up on assignments in a timely manner, exercise good judgment and work accurately under pressure.
  • Act as a Subject Matter Expert (SME) and support strategic documentation programs and tactical project initiatives.
  • Ensure that team members follow the procedure and all the procedures are drafted in lines with the controls policies.
  • Ensure that all control policies of the organization and DMO are fully adhered to.
  • Generate reports and scorecards, present them in operations calls, provide capacity and contingency planning.
  • The candidate needs to be flexible in terms of work hours and shifts because of the nature of the job. Working in a shift that has an overlap with US office hours is a requirement.

People Skills

  • The candidate should have relevant experience in working with people and people related issues.
  • He/she will be expected to prepare productivity score cards, provide feedback on accuracy of team members in co-ordination with Manager..
  • He/she needs to be motivated and a solution-oriented person in order to lead the team into success against strict project deadlines and potential issues that may arise.

Qualifications

  • Minimum of 4 years™ experience in Investment banking or Client Documentation domain.
  • Knowledge of banking products and corresponding documentation including a broad understanding of legal terms and principles within the documents
  • Analytical mind, able to review and analyze information from multiple sources and determine relevancy to specific issues and route to appropriate business partners.
  • Proven ability to independently identify issues, analyze problems and provide viable solutions.
  • Excellent verbal, written interpersonal and organizational skills.
  • Ability to work under pressure, prioritize workflow, handle deadlines and manage multiple tasks.
  • Ability to work independently and in a team environment.
  • Strategic thinker, results oriented, and self motivated
  • Interest in learning new skills in a non-static, constantly changing environment.
  • Experience partnering and operating in geographically distributed work groups
  • Proficient with Microsoft Office products to include Excel, Power point, and Word
  • Graduation is a must, Law and Commerce graduation preferred

Keyword: card%20services

As a Document Processing Supervisor, you will be accountable for processing/supervising Client documentation. Participation on various documentation operational improvement projects and integration of new tools will also be required to enhance overall processes. We are looking for an individual who has the enthusiasm and passion for driving change, a desire to improve the client experience, and a commitment to service excellence.

Key Responsibilities

  • Manage documentation workflow from the point of submission from Client Service Professionals including tracking and escalations as applicable.
  • Responsible for interpreting metadata from documentation and engaging Legal as necessary.
  • Partner with Internal business partners, such as Legal, Product, Sales, Relationship Managers and Client Service.
  • Manage issues and ensure appropriate onward escalation and timely resolution.
  • Provide recommendations and suggestions to address problems, process efficiencies etc.
  • Ensure accurate completion of documentation within the internal service level agreements, and/or client request due dates.
  • Demonstrated ability to communicate effectively to multiple levels of management and various stakeholders.
  • Ability to follow up on assignments in a timely manner, exercise good judgment and work accurately under pressure.
  • Act as a Subject Matter Expert (SME) and support strategic documentation programs and tactical project initiatives.
  • Ensure that team members follow the procedure and all the procedures are drafted in lines with the controls policies.
  • Ensure that all control policies of the organization and DMO are fully adhered to.
  • Generate reports and scorecards, present them in operations calls, provide capacity and contingency planning.
  • The candidate needs to be flexible in terms of work hours and shifts because of the nature of the job. Working in a shift that has an overlap with US office hours is a requirement.

People Skills

  • The candidate should have relevant experience in working with people and people related issues.
  • He/she will be expected to prepare productivity score cards, provide feedback on accuracy of team members in co-ordination with Manager..
  • He/she needs to be motivated and a solution-oriented person in order to lead the team into success against strict project deadlines and potential issues that may arise.

Qualifications

  • Minimum of 4 years™ experience in Investment banking or Client Documentation domain.
  • Knowledge of banking products and corresponding documentation including a broad understanding of legal terms and principles within the documents
  • Analytical mind, able to review and analyze information from multiple sources and determine relevancy to specific issues and route to appropriate business partners.
  • Proven ability to independently identify issues, analyze problems and provide viable solutions.
  • Excellent verbal, written interpersonal and organizational skills.
  • Ability to work under pressure, prioritize workflow, handle deadlines and manage multiple tasks.
  • Ability to work independently and in a team environment.
  • Strategic thinker, results oriented, and self motivated
  • Interest in learning new skills in a non-static, constantly changing environment.
  • Experience partnering and operating in geographically distributed work groups
  • Proficient with Microsoft Office products to include Excel, Power point, and Word
  • Graduation is a must, Law and Commerce graduation preferred

Keyword: card%20services

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CIB - Documentation Management Operations – Document Processing Supervisor - Team Leader

JPMorgan Chase & Co.
Wiggins, MS 39577

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