28 days old

JPMorgan Chase & Co.
Chicago, IL 60602
  • Job Code

Senior Associate - Digital Communications Product Manager - Chicago, IL - New York, New York

Job Description

Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.4 trillion and operations worldwide. Chase serves nearly half of America’s households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,100 branches, 16,000 ATMs, mobile, online and by phone. Chase.com is the most visited banking portal in United States, and Chase Mobile users are growing at a rate of nearly 350,000 per month. With such a broad range of consumer businesses, the mission at Chase is quite simple: to be industry leader in customer experience. Chase has more than 160,000 employees across the world to help achieve this goal. For more information, go to Chase.com.

Chase is undertaking an aggressive digital transformation agenda, which builds on the success of the current mobile and online service offerings. Chase is investing in innovative ways to deepen customer engagement and profitability through the use of digital channels. The ambitions is to position Chase as the undisputed leader in digital financial services and payments to enable Chase to deliver the highly personalized, real time experiences that customers increasingly expect.

Position Overview

Chase is seeking a talented product manager to join our Digital Communications Platform team.  This role will support the development and planning required to support and sustain the Chase Digital Communications product platform which enables lines of business across the firm to communicate servicing messages to their clients via email/text/push channels. You will be expected to collaborate with business product owners, control partners and design and development teams to develop a unified customer communications experience across all customer and product types. You will define and support the strategic vision and roll out of new digital communications product platform capabilities across the firm. You will drive the planning, sequencing and implementation of these initiatives to drive end-state transformation based on value, impact and time to market.  


We’re looking for someone who can quickly learn our Digital Communications Platform, as well as, internalize the needs of our business partners, understand and track current market capabilities, and assist in shaping new digital communications solutions. Candidates should have excellent written and oral communication skills, strong interpersonal skills, and outstanding analytical and research skills. Candidates should also be detail oriented self-starters who can easily adapt to changes in business environment.



  • Support and manage the strategic roadmap of the Digital Communications Product Platform.

  • Determine the product delivery and horizontal roadmap that delivers incremental value across multiple releases; modification of roadmap based on changing market needs, customer needs and opportunities

  • As an area product owner, partner with our tech teams within their sprint cycles to be sure all epics and stories are clearly defined with specific acceptance criteria and delivered on time. Help drive the completion of business epics and the removal of blockers

  • Facilitate effective collaboration between assigned internal business partners and our Digital Communications product and technology groups

  • Grow into a subject matter expert on Digital Communications as well as your assigned technology product area

  • Evaluate business requests through the lens of our customer-centered communications framework and influence stakeholders to find customer friendly strategies that deliver business results

  • Provide support on weekly reporting and program update efforts across a variety of forums

  • Drive the strategic product vision; determining the sequence and timing of implementation to delivery incremental value


  • 3+ years of product or relationship management or relevant experience as well as record of individual technical achievement. Proven track record of delivery.
  • Structured thinker, effective communicator with excellent written communication skills
  • Strong leadership skills with proven ability to influence and communicate with stakeholders across functions and at all levels (business, technology, operations, executives, peer and staff)
  • Strong interpersonal skills and demonstrated success in building collaborative relationships with ability to influence the development and execution of key operational strategies and projects
  • Familiarity with the business services and offerings associated with Chase
  • Demonstrated ability to manage tight delivery timelines and calmness under pressure and adapt to unexpected circumstances. Capable of navigating in dynamic and complex organization environments
  • Commitment and self-motivation suitable to a start-up team
  • Experience with agile product development techniques and continuous integration philosophies and practices for speed to market is a plus
  • Experience with Microsoft suite (PowerPoint, Excel, SharePoint) JIRA, Confluence Tools.
  • Consulting/Strategy and/or process improvement background.
  • Bachelor's degree required, Advanced degree is desirable.

Req #: 200026982_1
Location: Chicago, IL US
Job Category: Digital
Employment Type: Full Time
Potential Referral Amount: US Dollar (USD)

Keyword: card%20services


Posted: 2020-04-28 Expires: 2020-05-28

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JPMorgan Chase & Co.
Chicago, IL 60602

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