1+ months

CCB – Customer Service Account Supervisor

JP Morgan
San Antonio, TX 78205
  • Job Code
    210279319

Our Customer Service organization is dedicated to owning the continuous simplification and improvement of the overall customer experience with Chase. We deliver world-class service by giving our teams the empowerment to make decisions that will resolve issues quickly.

Our team members are dynamic. They seek opportunities to take initiative, adjust quickly to change, have a positive attitude, and take responsibility for results. In this role, you will be responsible for 18-22 direct reports in an incoming call center environment and exemplify the following skills:

Leadership Skills:

  • Develop and lead team of Specialists
  • Lead by example and coach on key behaviors to drive results
  • Responsible for performance management
  • Select and retain talent
  • Identify ways to support inclusion and diversity

Customer Focus

  • Resolve employee and escalated customer problems and inquires
  • Operates with urgency and meet deadlines

Communication Skills

  • Communicate both verbally and written
  • Ability to influence internal and external business partners
  • Relationship management

Problem Solving Skills

  • Conflict resolution skills
  • Prioritize diverse workloads

Analytical Skills

  • Participates in execution of strategy
  • Specialized functional or technical knowledge that allows for independent thought and action on important department activities
  • Required to abide by all applicable regulatory and department practices and procedures
  • Drive risk and control initiatives

Computer Skills:

  • Experience with multiple browsers, multiple tabs, window navigation and instant messenger tools
  • Fluency in Windows Operating Systems and Microsoft Office tools

Work schedules vary and could include a schedule that includes working in the evening and on the weekend.


Keyword: card%20services

Our Customer Service organization is dedicated to owning the continuous simplification and improvement of the overall customer experience with Chase. We deliver world-class service by giving our teams the empowerment to make decisions that will resolve issues quickly.

Our team members are dynamic. They seek opportunities to take initiative, adjust quickly to change, have a positive attitude, and take responsibility for results. In this role, you will be responsible for 18-22 direct reports in an incoming call center environment and exemplify the following skills:

Leadership Skills:

  • Develop and lead team of Specialists
  • Lead by example and coach on key behaviors to drive results
  • Responsible for performance management
  • Select and retain talent
  • Identify ways to support inclusion and diversity

Customer Focus

  • Resolve employee and escalated customer problems and inquires
  • Operates with urgency and meet deadlines

Communication Skills

  • Communicate both verbally and written
  • Ability to influence internal and external business partners
  • Relationship management

Problem Solving Skills

  • Conflict resolution skills
  • Prioritize diverse workloads

Analytical Skills

  • Participates in execution of strategy
  • Specialized functional or technical knowledge that allows for independent thought and action on important department activities
  • Required to abide by all applicable regulatory and department practices and procedures
  • Drive risk and control initiatives

Computer Skills:

  • Experience with multiple browsers, multiple tabs, window navigation and instant messenger tools
  • Fluency in Windows Operating Systems and Microsoft Office tools

Work schedules vary and could include a schedule that includes working in the evening and on the weekend.


Keyword: card%20services
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CCB – Customer Service Account Supervisor

JP Morgan
San Antonio, TX 78205

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