1+ months

CB Fraud Strategy Client Service Manager

Tampa, FL 33602
  • Job Code

Team Overview

The CB Global Services Fraud function is responsible for designing and delivering the strategies to protect both the firm and its clients from losses covering all products and channels. Within this function, the Strategy team will be driving the decisions to optimize fraud prevention and client experience measured against a set of KPI™s. Our clients make a substantial volume of payments covering significant values, all of which can be attacked by external parties. Managing internal fraud losses is also within the remit of the team.

Role Summary:

As the CB Fraud Strategy Client Service Manager for Commercial banking, you represent the team across all stakeholders; clients, markets, middle office, product, analytics, controls senior management and cross-lob functions. As a strategic leader you will leverage your engagement across stakeholders to help contribute to and execute on the CB fraud program™s strategy to deliver reduced client losses and an exceptional client experience. Channels include but are not limited to wire, ACH, RTP, digital payments, checks and credit card. You will also present fraud trends and best practices at client and industry events.

Job Responsibilities:

  • Accountable for the commercial banking client experience with respect to fraud intrusion and loss
  • Collaborate with stakeholders to effectively resolve client issues and escalations
  • Ensure compliance of fraud policies and controls with Governance and Change Control procedures
  • Drive pro-active client engagement and education strategy
  • Engage with industry peers to ensure awareness of attack vectors
  • Present at industry and client conferences
  • Ensure optimal efficiency and effectiveness of Fraud operations support
  • Lead, develop and mentor direct report
      Keyword: card%20services
      JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world™s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

      We recognize that our people are our strength and the diverse talents and perspectives that they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants™ and employees™ religious practices and beliefs, as well as any mental health or physical disability needs. (If you are a US or Canadian applicant with a disability and wish to request an accommodation to complete the application process, please contact us by calling the Accessibility Line (US and Canada Only) 1-866-777-4690 and indicate the specifics of the assistance needed.)

      We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

      JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans

      Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.

      Operations teams develop and manage innovative, secure service solutions to meet clients™ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.


Posted: 2023-05-16 Expires: 2023-10-01

For over 200 years, JPMorgan Chase & Co has provided innovative financial solutions for consumers, small businesses, corporations, governments and institutions around the world.

Today, we're a leading global financial services firm with operations servicing clients in more than 100 countries.

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CB Fraud Strategy Client Service Manager

JPMorgan Chase & Co.
Tampa, FL 33602

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