1+ months

Card Services Product Analyst (Co Branded) - VP

Wilmington, DE 19801
  • Job Code
    210335432

Responsibilities:

This product analyst will be responsible for developing strong functional business knowledge and technical understanding of Chase Card family of products, technology platforms, operations and servicing to assist in delivery of technology solutions for Co-branded card experiences to Chase partners. They will develop strong partnerships with their Area Product Owner and cross-functional stakeholders to develop a robust product roadmap and help deliver superior products

  • Support the transformation roadmap of a œDigital-1st customer experience and real time availability of data and services
  • Support a product roadmap that balances stakeholder inputs and MVP releases
  • Have the ability to write user stories and contribute to the overall work in the team(s) sprints.
  • Understand, coordinate, and communicate sprint, testing and implementation schedules to ensure successful technology solutions build progress aligned with business strategy and objectives
  • Understand Card product platform with UI™s, APIs, services, and data-driven insights that deliver unique experiences across the end-to-end card customer journey
  • Identify potential roadblocks and develop recommendations for delivery issues, change requests, pre-release QA, production issues
  • Monitor product performance with daily reports, monthly dashboards, and periodic stakeholder reviews
  • Monitor industry assessment that provides detailed insights into the competitive landscape and best practices
  • Partner with teams (product, design, technology, risk, legal, compliance, ops, marketing, sales...) to manage prioritization, resourcing, controls, readiness, and go-to-market plans
  • Attend Agile SCRUM recommend events and provide guidance and feedback to team members.

Qualifications

  • Bachelor™s degree required; Masters or MBA preferred in related disciplines
  • 8+ years of experience in product management, information technology and/or Business Operations
  • 2+ years™ industry experience in analyzing/building products with digital, modern technology stacks, including, API™s, Microservices, Public cloud, etc.
  • Working knowledge of Credit Card issuing or acceptance, Card Operations/Service, IT and its supporting Lines of Businesses strongly preferred
  • Proven ability to manage multiple initiatives simultaneously with clear structure and clarity
  • Experience working in an Agile based product and software development environment
  • Proven work experience on mobile, web, API based applications on public cloud, data analytics, applying design thinking (client journey, UX / UI, moments of truth) and comfortable explaining target state customer experiences to technology teams through wireframes and mockups
  • Ability to analyze opportunities & problems, recommend solutions, and communicate effectively & confidently (both verbal and written)
  • Ability to influence and partner / collaborate to drive cross-functional teams
  • Ability to productively work in a matrix management organization
  • Prior work experience in API definitions and design with a good understanding of modern software stack and database knowledge a plus

Ideal candidates would be able to do the following:

This œdigital native candidate will support a robust product roadmap and backlog using their experience in product management, customer & client experience, business process mapping and automation, and agile delivery.

  • Be a strong self-starter who can proactively engage with a virtual, cross-organizational team and demonstrate critical thinking without formal direction
  • Positive, customer first, team-oriented attitude and that inspires a product first, point of view
  • Possess interpersonal skills such as influence management, negotiation, and analytical/problem solving skills
  • Have strong oral and written presentation skills
  • Highly-organized and self-motivated who help designs customer-obsessed products, executes a product release plan, flexibly adapts to internal & market forces, and has influencing / relationship management skills.
  • This person will succeed by achieving goals driven by optimal digital experience, product performance KPI, time-to-market, internal and external stakeholder satisfaction.

Keyword: consumer%20banking

Responsibilities:

This product analyst will be responsible for developing strong functional business knowledge and technical understanding of Chase Card family of products, technology platforms, operations and servicing to assist in delivery of technology solutions for Co-branded card experiences to Chase partners. They will develop strong partnerships with their Area Product Owner and cross-functional stakeholders to develop a robust product roadmap and help deliver superior products

  • Support the transformation roadmap of a œDigital-1st customer experience and real time availability of data and services
  • Support a product roadmap that balances stakeholder inputs and MVP releases
  • Have the ability to write user stories and contribute to the overall work in the team(s) sprints.
  • Understand, coordinate, and communicate sprint, testing and implementation schedules to ensure successful technology solutions build progress aligned with business strategy and objectives
  • Understand Card product platform with UI™s, APIs, services, and data-driven insights that deliver unique experiences across the end-to-end card customer journey
  • Identify potential roadblocks and develop recommendations for delivery issues, change requests, pre-release QA, production issues
  • Monitor product performance with daily reports, monthly dashboards, and periodic stakeholder reviews
  • Monitor industry assessment that provides detailed insights into the competitive landscape and best practices
  • Partner with teams (product, design, technology, risk, legal, compliance, ops, marketing, sales...) to manage prioritization, resourcing, controls, readiness, and go-to-market plans
  • Attend Agile SCRUM recommend events and provide guidance and feedback to team members.

Qualifications

  • Bachelor™s degree required; Masters or MBA preferred in related disciplines
  • 8+ years of experience in product management, information technology and/or Business Operations
  • 2+ years™ industry experience in analyzing/building products with digital, modern technology stacks, including, API™s, Microservices, Public cloud, etc.
  • Working knowledge of Credit Card issuing or acceptance, Card Operations/Service, IT and its supporting Lines of Businesses strongly preferred
  • Proven ability to manage multiple initiatives simultaneously with clear structure and clarity
  • Experience working in an Agile based product and software development environment
  • Proven work experience on mobile, web, API based applications on public cloud, data analytics, applying design thinking (client journey, UX / UI, moments of truth) and comfortable explaining target state customer experiences to technology teams through wireframes and mockups
  • Ability to analyze opportunities & problems, recommend solutions, and communicate effectively & confidently (both verbal and written)
  • Ability to influence and partner / collaborate to drive cross-functional teams
  • Ability to productively work in a matrix management organization
  • Prior work experience in API definitions and design with a good understanding of modern software stack and database knowledge a plus

Ideal candidates would be able to do the following:

This œdigital native candidate will support a robust product roadmap and backlog using their experience in product management, customer & client experience, business process mapping and automation, and agile delivery.

  • Be a strong self-starter who can proactively engage with a virtual, cross-organizational team and demonstrate critical thinking without formal direction
  • Positive, customer first, team-oriented attitude and that inspires a product first, point of view
  • Possess interpersonal skills such as influence management, negotiation, and analytical/problem solving skills
  • Have strong oral and written presentation skills
  • Highly-organized and self-motivated who help designs customer-obsessed products, executes a product release plan, flexibly adapts to internal & market forces, and has influencing / relationship management skills.
  • This person will succeed by achieving goals driven by optimal digital experience, product performance KPI, time-to-market, internal and external stakeholder satisfaction.

Keyword: consumer%20banking

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Card Services Product Analyst (Co Branded) - VP

JPMorgan Chase & Co.
Wilmington, DE 19801

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