1+ months

Business Banking - Business Relationship Manager Sr. Deepening

San Bruno, CA 94066
  • Job Code
    210314585

Position Summary

    At JP Morgan Chase, we have an obsession for helping our clients, taking care of our employees, a strong commitment to diversity, equity and inclusion, building lasting relationships, and delivering extraordinary customer service. Our Business Banking segment serves the banking needs of businesses from $1 million to $20 million in revenue. The Business Relationship Mgr. Sr-Deepening banker manages a portfolio of large profitable business clients with annual revenue greater than ~$5MM. The Deepening banker™s focus is on deposit acquisition, product deepening, client retention and growth, and gaining referrals to increase primary bank share. As a Deepening Banker, you will provide a high-touch experience by building relationships and providing financial advice with a focus on client experience and risk management. Business Banking is looking for an experienced Deepening banker to retain and deepen existing relationships and leverage referrals to acquire new relationships in order to position Chase as the primary bank for our clients.

Principal Duties and Responsibilities

Portfolio Management:

  • Manage, retain and deepen a portfolio of approximately 100 business clients in stable/mature stage with annual revenue greater than ~$5 million; provide business deposit and cash management solutions and manage business credit opportunities up to approximately $15 million; provide support to branch-based business bankers on sizeable business credit deals as needed.
  • Deliver an outstanding experience to Chase business clients by providing comprehensive and customized business banking solutions tailored to the financial needs and circumstances of their businesses. Use knowledge of business, finance, banking, credit and risk management, and state requirements while leveraging relationships, to identify, recommend, and promote solutions that best serve the client and ensure the profitability of the portfolio.
  • Understand the personal financial goals and needs of the business owner(s). Utilize knowledge of core Consumer products and partner with Branch to identify and deliver appropriate personal financial solutions e.g. consumer DDA, consumer credit card, mobile and digital solutions.
  • Build collaborative relationships and partner with specialists across JPMorgan Chase, including Branches, Home Lending, Chase Wealth Management, Merchant Services, Card, Commercial Bank and Private Bank to pair clients with experts on certain products as needed e.g. mortgage, home equity, investments.
  • Leverage digital tools to ensure client is versed on self-service options.
  • Utilize knowledge of diverse types of businesses, industries, markets, financial and economic concepts to identify and provide appropriate solutions to a variety of clients and businesses.
  • Protect the firm by following sound risk management protocols and control policies and adhering to regulatory requirements. Escalate issues as identified.

Client Experience:

  • Utilize knowledge of treasury products to onboard clients seamlessly and ensure end-to-end delivery of new accounts and full suite of digital cash management products and services; follow up with clients after account opening to determine appropriate additional solutions and establish digital capabilities.
  • Use sound judgment and risk management principles to resolve client issues and implement solutions end-to-end by making decisions on behalf of the client e.g., authorize wire release on behalf of client, serve as their proxy in fraud situations, obtain additional information as needed.

Business Development:

  • Deepen existing relationships through regular client calling to understand the needs of the business and its owner(s) and develop the full financial relationship - business and personal - to ensure a seamless client experience throughout Chase.
  • Regularly conduct in-person/virtual calls with existing clients, referrals and centers of influence (COI) at their places of business, looking for ways to cultivate long-term, primary banking relationships.

Knowledge, Skills and Experience:

  • 7 or more years of experience in a business banking relationship management role or related business lending experience; direct in-person contact preferred.
  • Bachelor™s degree in Finance or related field, or equivalent work experience strongly preferred.
  • Strong knowledge of deposit and cash management products and services.
  • Strong knowledge of business credit underwriting with commercial credit training preferred.
  • Demonstrated ability to anticipate clients™ issues, own problems on clients™ behalf, and follow through with commitments.
  • Excellent communication skills with individuals at all levels, internally and externally. Ability to leverage technology to interact with clients effectively and efficiently.
  • Proficiency in building and maintaining positive relationships with clients and internal partners. Ability to influence others to achieve desired outcomes.
  • Uses seasoned judgment to offer comprehensive and customized solutions that best meet client needs; monitors and researches market/industry trends and business outcomes to anticipate client needs; presents proactive solutions and innovative alternatives when appropriate.
  • Excellent organizational skills and the ability to manage, prioritize, work under pressure and meet tight deadlines.
  • Self-directed, proactive, and creative; uses sound judgment and navigates ambiguity to get things done.
  • Ability to balance needs of clients with associated risks and interests of the firm.
  • In-depth knowledge of diverse types of businesses, industries, markets, financial and economic concepts.
  • Proficient in MS Office tools including Outlook, Excel, Word, and PowerPoint.

Keyword: card%20services

Position Summary

    At JP Morgan Chase, we have an obsession for helping our clients, taking care of our employees, a strong commitment to diversity, equity and inclusion, building lasting relationships, and delivering extraordinary customer service. Our Business Banking segment serves the banking needs of businesses from $1 million to $20 million in revenue. The Business Relationship Mgr. Sr-Deepening banker manages a portfolio of large profitable business clients with annual revenue greater than ~$5MM. The Deepening banker™s focus is on deposit acquisition, product deepening, client retention and growth, and gaining referrals to increase primary bank share. As a Deepening Banker, you will provide a high-touch experience by building relationships and providing financial advice with a focus on client experience and risk management. Business Banking is looking for an experienced Deepening banker to retain and deepen existing relationships and leverage referrals to acquire new relationships in order to position Chase as the primary bank for our clients.

Principal Duties and Responsibilities

Portfolio Management:

  • Manage, retain and deepen a portfolio of approximately 100 business clients in stable/mature stage with annual revenue greater than ~$5 million; provide business deposit and cash management solutions and manage business credit opportunities up to approximately $15 million; provide support to branch-based business bankers on sizeable business credit deals as needed.
  • Deliver an outstanding experience to Chase business clients by providing comprehensive and customized business banking solutions tailored to the financial needs and circumstances of their businesses. Use knowledge of business, finance, banking, credit and risk management, and state requirements while leveraging relationships, to identify, recommend, and promote solutions that best serve the client and ensure the profitability of the portfolio.
  • Understand the personal financial goals and needs of the business owner(s). Utilize knowledge of core Consumer products and partner with Branch to identify and deliver appropriate personal financial solutions e.g. consumer DDA, consumer credit card, mobile and digital solutions.
  • Build collaborative relationships and partner with specialists across JPMorgan Chase, including Branches, Home Lending, Chase Wealth Management, Merchant Services, Card, Commercial Bank and Private Bank to pair clients with experts on certain products as needed e.g. mortgage, home equity, investments.
  • Leverage digital tools to ensure client is versed on self-service options.
  • Utilize knowledge of diverse types of businesses, industries, markets, financial and economic concepts to identify and provide appropriate solutions to a variety of clients and businesses.
  • Protect the firm by following sound risk management protocols and control policies and adhering to regulatory requirements. Escalate issues as identified.

Client Experience:

  • Utilize knowledge of treasury products to onboard clients seamlessly and ensure end-to-end delivery of new accounts and full suite of digital cash management products and services; follow up with clients after account opening to determine appropriate additional solutions and establish digital capabilities.
  • Use sound judgment and risk management principles to resolve client issues and implement solutions end-to-end by making decisions on behalf of the client e.g., authorize wire release on behalf of client, serve as their proxy in fraud situations, obtain additional information as needed.

Business Development:

  • Deepen existing relationships through regular client calling to understand the needs of the business and its owner(s) and develop the full financial relationship - business and personal - to ensure a seamless client experience throughout Chase.
  • Regularly conduct in-person/virtual calls with existing clients, referrals and centers of influence (COI) at their places of business, looking for ways to cultivate long-term, primary banking relationships.

Knowledge, Skills and Experience:

  • 7 or more years of experience in a business banking relationship management role or related business lending experience; direct in-person contact preferred.
  • Bachelor™s degree in Finance or related field, or equivalent work experience strongly preferred.
  • Strong knowledge of deposit and cash management products and services.
  • Strong knowledge of business credit underwriting with commercial credit training preferred.
  • Demonstrated ability to anticipate clients™ issues, own problems on clients™ behalf, and follow through with commitments.
  • Excellent communication skills with individuals at all levels, internally and externally. Ability to leverage technology to interact with clients effectively and efficiently.
  • Proficiency in building and maintaining positive relationships with clients and internal partners. Ability to influence others to achieve desired outcomes.
  • Uses seasoned judgment to offer comprehensive and customized solutions that best meet client needs; monitors and researches market/industry trends and business outcomes to anticipate client needs; presents proactive solutions and innovative alternatives when appropriate.
  • Excellent organizational skills and the ability to manage, prioritize, work under pressure and meet tight deadlines.
  • Self-directed, proactive, and creative; uses sound judgment and navigates ambiguity to get things done.
  • Ability to balance needs of clients with associated risks and interests of the firm.
  • In-depth knowledge of diverse types of businesses, industries, markets, financial and economic concepts.
  • Proficient in MS Office tools including Outlook, Excel, Word, and PowerPoint.

Keyword: card%20services

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Business Banking - Business Relationship Manager Sr. Deepening

JPMorgan Chase & Co.
San Bruno, CA 94066

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