1+ months

Business Analyst - Service Management

JPMorgan Chase & Co.
Chicago, IL 60602
  • Job Code
    210181111
As a member of our Production and Infrastructure Management group, you will be part of the Transformation team responsible for re-imagining and implementing a modern technology service desk operating model on the ServiceNow platform.  The Service Management Analyst will be a key player in the successful delivery of the Commercial Bank Technology’s Service Desk transformation program.  In this role you will be responsible for working with the management team to mature the Service Desk and Alyx, the firm’s virtual agent (chatbot).  You must be comfortable with data mining, using root cause analysis to understand trends / patterns and devising plans to mature our delivery of support service, providing transparency to stakeholders around expected business outcomes. 
Keyword: card%20services

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Posted: 2021-10-04 Expires: 2021-12-31
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Business Analyst - Service Management

JPMorgan Chase & Co.
Chicago, IL 60602

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