12 days old

Business Analyst I

Wilmington, DE 19801
  • Job Code
    210104534
The Business Operations Analyst I will be responsible for monitoring systems and operational performance across multiple lines of business within the firm. The individual will partner with key stakeholders to enhance the customer experience while maintaining a balanced financial approach. This person will work collaboratively across lines of business in an effort to unify processes where appropriate. The individual will design, implement and analyze customer and system performance trends in an effort to optimize the customer experience and shareholder value across the CCB Organization. This includes communicating analytic results and control reporting information to senior business partners. This person will be expected to improve existing processes while developing innovative solutions for customer outbound contact channels ( Dialers, Campaign Management tools, Text/SMS, TCPA calling, Outbound IVR, etc) and applications through the development of controls and insights.
Keyword: card%20services

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Posted: 2021-04-30 Expires: 2021-05-30

For over 200 years, JPMorgan Chase & Co has provided innovative financial solutions for consumers, small businesses, corporations, governments and institutions around the world.

Today, we're a leading global financial services firm with operations servicing clients in more than 100 countries.

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Business Analyst I

JPMorgan Chase & Co.
Wilmington, DE 19801

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