12 days old

AVP HR Service Delivery - 90296607 - Washington

Washington, DC 20004

Your success is a train ride away.

Amtrak connects businesses and communities across the country and we move Americas workforce toward the future. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority and the success of our railroad is the result of our employees.

Are you ready to join our team?

The successful candidate will be a visionary who can transform the interaction between HR and its clients by collaborating with partners across the organization to identify and deliver a digital and data-driven customer experience that ultimately leads to superior business outcomes.


HR Transformation / Portfolio Management

  • Drive Amtraks Talent Strategy by investing in talent, strengthening culture, and advancing technology
  • Partner with the IT Department and HR leadership to provide portfolio and program leadership and change management expertise to cross-functional projects and enterprise-wide people initiatives
  • Positively transform the experience of the HR client
  • Develop strategic partnerships with executives to operationalize Transformation initiatives
  • Identify trends and propose programs to keep Amtrak at the cutting edge of HR

Shared Service

  • Refine and evolve Amtraks HR Employee Resource Center, building consistency in services to ensure smooth transactions throughout the employee life cycle
  • Lead a client-centric service model
  • Champion the use of a data-driven approach, using insights to inform business decisions
  • Optimize the shared service to capitalize on cost efficiencies

People Technology

  • Oversee the evolution of technology to ensure it is embedded as a core HR competency
  • Lead the shift from a reactive HR to a value-added proactive partnership model that focuses on enhancing digital capabilities and automating ways of working
  • Champion investments in HR technology amongst executive leadership

Data Analytics and Reporting

  • Provide thought leadership across HR and be the champion for cultivating and supporting a data-driven decision-making culture
  • Work with HR leadership to identify, collect, and measure key performance data and have it drive HR and company strategy
  • Work with IT to ensure collection of critical data and create useful reports that drive business decisions

Vendor Management

  • Evaluate current vendor management practices, identify improvement opportunities and establish an HR Vendor Management program
  • Oversee the management of vendor activities and ensure vendors fulfill contractual obligations including Service Level Agreements
  • Establish standards by which to assess the performance of approved vendors
  • Manage the renewal and extension of contracts


  • Successful completion of a Masters level education in Human Resources, Risk Management, Project Management or similar disciplines, or commensurate mix of education and experience
  • 15 Years experience leading and developing teams through direct management or project organization management
  • 10 years experience managing and delivering a high-level project portfolio
  • Proven track record of consultative experience with senior leaders
  • Proven track record of identifying and managing risks and developing controls
  • Leader with strategy, data science, client support and operations experience
  • Proven track record of deploying successful transformation initiatives
  • Team-oriented, adept at collaborating across functions
  • Ability to translate vision and strategy to actionable plans
  • Program and project management experience leading the full lifecycle with credibility to consult at all levels
  • Excellent presentation skills
  • Strong business acumen

Requisition ID:64923
Posting Location(s):District of Columbia; Maryland; Virginia
Job Family/Function:Human Capital
Relocation Offered:No
Travel Requirements:Up to 25%

Amtrak employees power our progress through their performance.

We want your work at Amtrak to be more than a job we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family, and a high performance culture that recognizes and values your contributions and helps you reach your career goals.

We proudly support and encourage U.S. Veterans to apply for Amtrak job opportunities.

All positions require pre-employment background verification, medical review and pre-employment drug screen. Amtrak is committed to a safe and drug-free workplace and performs pre-employment substance abuse testing. All new hires are required to undergo a hair drug test which detects the presence of illegal drugs for months prior to testing.Marijuana,notwithstanding any statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession ofmarijuana, whether for medical, recreational, or other use. Candidates who engage in the usage ofmarijuanawillnotbe qualified for hire.We appreciate your cooperation in keeping Amtrak safe and drug-free.

In accordance with DOT regulations (49 CFR section 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety- sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, he/she will not permitted to perform safety-sensitive functions.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an Affirmative Action/Equal Opportunity Employer and we welcome all to apply. We consider candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability (including blindness), or veteran status.

POSTING NOTES: Human Capital|| Corporate Jobs



  • Transportation
Posted: 2021-07-19 Expires: 2021-08-26

Amtrak, the national rail operator, connects America in safer, greener and healthier ways. With 21,000 route miles in 46 states, the District of Columbia and three Canadian provinces, Amtrak operates more than 300 trains each day — at speeds up to 150 mph — to more than 500 destinations. Amtrak is the operator of choice for state-supported corridor services in 17 states and for four commuter rail agencies.

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AVP HR Service Delivery - 90296607 - Washington

Washington, DC 20004

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