11 days old

Associate Account Manager / Employment Tax (Multiple positions)

Maitland, FL 32751
ADP is hiring an Associate Account Manager. At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.

The Associate Account Manager will provide a variety of services to clients including:

  • Ensure client satisfaction through delivery of Stellar Service
  • Act as first level support and subject matter expert
  • Educate clients on product features and functionality
  • Effectively handle inbound inquiries with quality and within established metrics and SLA's
  • Record client concerns and actions taken
  • Perform routine research and work with internal and external business partners to resolve issues
  • Complete assigned daily tasks
  • Assist in analysis of client performance to ensure maximum utilization
RESPONSIBILITIES:
  • Act as a subject matter expert for clients and new associates by providing technical expertise, guidance and training as needed.
  • Effectively handle all client inquires with quality and within the established SLA's.
  • Contact and visit high profile clients proactively to ensure satisfaction and retention. Prepare and deliver account review presentations. Perform regular analysis of assigned accounts to identify successes and opportunity for improvement.
  • Assist in the creation and implementation of new processes and procedures.
  • Coordinate client level pojects including addition of features, client mergers and acquisitions, regulatory changes, etc.
  • Meet department standards and metrics
QUALIFICATIONS REQUIRED:
  • Bachelor's Degree or equivalent in education and work experience.
  • 1-3 years of direct client servicing experience required.

The Associate Account Manager is an hourly position, that handles assigned business clients after they have gone through implementation of the Employment Tax product. It is a fast-paced job handling inbound inquiries, as well as making outbound calls, in a call center environment. Excellent upward mobility opportunities.
PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:
  • Experience with project management
  • Strong customer service skills
  • Call center experience is helpful
  • Experience managing client/customer accounts
  • Strong organizational skills, analytical skills and attention to detail.
  • Exceptional communication and presentation skills are essential.
  • Knowledge of PC applications for client account management, word processing, spreadsheets and presentations.
  • Experience with or understanding of payroll or employment tax.
Please check your email for an invitation to schedule a phone interview if you are selected for further consideration.

We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE Magazine, and recognized by DiversityInc as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

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Posted: 2020-06-25 Expires: 2020-07-25

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Associate Account Manager / Employment Tax (Multiple positions)

ADP
Maitland, FL 32751

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