1+ months

Architect - Contact Center Technology Architecture | Consumer & Community Banking Technology

Plano, TX 75074
  • Job Code
    210304023

Working as a Contact Center Architect, your passion for technology and thirst for innovation will help shape the future of how the customers would interact with JPMC Contact Centers, now and for years to come. Every day, you™ll bring critical day-to-day leadership and thinking to the table, working with teams of architects, aligning cross-functional projects, ensuring that they™re within reason, fiscally and technically. You™ll collaborate with internal teams and business leaders alike, creating strategically sound Target State Architectures. You'll have a major say in budgeting, hiring, mentoring, setting priorities and fostering a client-centric environment where everyone learns and grows. At the end of the day, your work will have tremendous and positive impact, whether it™s in-house, in collaboration with technologists across JPMorgan Chase & Co.™s global technology community or in partnership with some of the most important tech firms in the world.

This role requires a wide variety of strengths and capabilities, including:

  • BS/BA degree or equivalent experience
  • Experience in the all or some of the following areas : IVR, Call Routing, Agent applications and Workforce Planning Applications
  • 10+ years of proven experience in Architecting and or Implementing Contact Center Solutions
  • Proficient in SIP/RTP, VXML, WebRTC, JTAPI, Java, React, Kafka ,REST, API Design, Databases
  • Knowledgeable in Cloud Native Technology (AWS, and or Pivotal Cloud Foundry) and Micro services design
  • Expertise in application, data, and infrastructure architecture discipline
  • Strategic thinking and passion for business strategy and business processes
  • Experience in risk and risk control compliance
  • Ability to work collaboratively in teams and develop meaningful relationships to achieve common goal

Keyword: consumer%20banking

Working as a Contact Center Architect, your passion for technology and thirst for innovation will help shape the future of how the customers would interact with JPMC Contact Centers, now and for years to come. Every day, you™ll bring critical day-to-day leadership and thinking to the table, working with teams of architects, aligning cross-functional projects, ensuring that they™re within reason, fiscally and technically. You™ll collaborate with internal teams and business leaders alike, creating strategically sound Target State Architectures. You'll have a major say in budgeting, hiring, mentoring, setting priorities and fostering a client-centric environment where everyone learns and grows. At the end of the day, your work will have tremendous and positive impact, whether it™s in-house, in collaboration with technologists across JPMorgan Chase & Co.™s global technology community or in partnership with some of the most important tech firms in the world.

This role requires a wide variety of strengths and capabilities, including:

  • BS/BA degree or equivalent experience
  • Experience in the all or some of the following areas : IVR, Call Routing, Agent applications and Workforce Planning Applications
  • 10+ years of proven experience in Architecting and or Implementing Contact Center Solutions
  • Proficient in SIP/RTP, VXML, WebRTC, JTAPI, Java, React, Kafka ,REST, API Design, Databases
  • Knowledgeable in Cloud Native Technology (AWS, and or Pivotal Cloud Foundry) and Micro services design
  • Expertise in application, data, and infrastructure architecture discipline
  • Strategic thinking and passion for business strategy and business processes
  • Experience in risk and risk control compliance
  • Ability to work collaboratively in teams and develop meaningful relationships to achieve common goal

Keyword: consumer%20banking
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world™s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants™ and employees™ religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the œWELL Health-Safety Rating for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm™s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm™s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans
Our Consumer & Community Banking Group depends on innovators like you to serve consumers, small businesses, municipalities and non-profits. You™ll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers.

Categories

Posted: 2022-07-18 Expires: 2022-10-29

For over 200 years, JPMorgan Chase & Co has provided innovative financial solutions for consumers, small businesses, corporations, governments and institutions around the world.

Today, we're a leading global financial services firm with operations servicing clients in more than 100 countries.

Sponsored by:
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Architect - Contact Center Technology Architecture | Consumer & Community Banking Technology

JPMorgan Chase & Co.
Plano, TX 75074

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