12 days old

Applications Support

Wilmington, DE 19801
  • Job Code
Problem Management (RCA) Lead -As a member of our team your initiative and creative problem-solving will help propel global innovation in technology and business.  The Problem Manager focuses, across technologies and across discipline, on issues to initiate, lead and drive problem resolution via the Root Cause Analysis (RCA) process. The goal is to prevent problem recurrence after the first iteration and apply the solution across like technologies and situational constructs. This must lead to quicker problem detection and shorter time to repair (TTR). This position manages the root cause review process with impacted lines of business, ensuring that quality and in-depth root cause reviews and improvement actions are developed as soon as reasonably possible (within the SLA) for high impact outages or for recurring issues.
Keyword: card%20services
Posted: 2021-09-07 Expires: 2021-10-07

For over 200 years, JPMorgan Chase & Co has provided innovative financial solutions for consumers, small businesses, corporations, governments and institutions around the world.

Today, we're a leading global financial services firm with operations servicing clients in more than 100 countries.

Sponsored by:
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Applications Support

JPMorgan Chase & Co.
Wilmington, DE 19801

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