JPMorgan Chase & Co. (NYSE: JPMC) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com.

Corporate Technology delivers streamlined and consistent solutions supporting JPMorgan Chase™s Corporate Technology application portfolio with a focus on innovation, stability, delivery, efficiencies and people. The goal of Corporate Technology includes focus on a JPMorgan-Chase architecture that fosters long-term productivity, quality and innovation across the entire enterprise.

Department Overview:
The Corporate Technology Application Support Monitoring team provides support of hundreds of applications across the CT Portfolio in a 24x7 environment. We focus on consistent methods and technologies to manage the health, performance, and support costs, while reducing risk while delivering high value across the Corporate Technology portfolio. We strive to deliver value to our business partners through service excellence, innovation and efficiency gains.

Responsibilities:
· Work as part of the Application Support Monitoring team to deliver against core business objectives and the target operating model
· Reporting directly to the regional Application Support Monitoring team Manager, provide day-to-day application support within the production environment to a standard that meets or exceeds Operational Level Agreements.
· Assist with the transition of production application support tasks from other towers into the Application Support Monitoring Team in order to realize increased service optimization through economies of scale.
· Assist with the governing and collaborating with SRE to reduce toil and improve event management
· Continually drive automation and improvement opportunities and implement solutions.
· The global team will provide 24x7 on-site support 365 days per year

Skills and Knowledge Required:
· Must be able to multi-task in a complex production environment and quickly acquire broad knowledge of CT tools, platforms and working practices
· Strong communication skills both written and verbal
· Self-starter with confidence to drive issues through to completion in highly pressured environment
· Solid investigation and analysis skills in order to recommend value-add solutions in problem focus areas
· Multi-disciplined technology skills encompassing some or all
· Enterprise Monitoring and Alerting Tools, e.g. APICA, AppDynamics, Dynatrace, Grafana, Geneos, etc.
· Experience implementing Dynatrace instrumentation
· Enterprise Job Scheduling Tools, e.g. Control-M, AutoSys, etc
· Advanced Linux/Unix skills (Shell Scripting) and/or Windows Scripting
· Proficient with toolchain and devops tools
· Web services, IIS, Apache
· ServiceNow incident management
· Database skills, including intermediate to advance understanding of SQL and Stored Procedures

Keyword: consumer%20banking

JPMorgan Chase & Co. (NYSE: JPMC) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com.

Corporate Technology delivers streamlined and consistent solutions supporting JPMorgan Chase™s Corporate Technology application portfolio with a focus on innovation, stability, delivery, efficiencies and people. The goal of Corporate Technology includes focus on a JPMorgan-Chase architecture that fosters long-term productivity, quality and innovation across the entire enterprise.

Department Overview:
The Corporate Technology Application Support Monitoring team provides support of hundreds of applications across the CT Portfolio in a 24x7 environment. We focus on consistent methods and technologies to manage the health, performance, and support costs, while reducing risk while delivering high value across the Corporate Technology portfolio. We strive to deliver value to our business partners through service excellence, innovation and efficiency gains.

Responsibilities:
· Work as part of the Application Support Monitoring team to deliver against core business objectives and the target operating model
· Reporting directly to the regional Application Support Monitoring team Manager, provide day-to-day application support within the production environment to a standard that meets or exceeds Operational Level Agreements.
· Assist with the transition of production application support tasks from other towers into the Application Support Monitoring Team in order to realize increased service optimization through economies of scale.
· Assist with the governing and collaborating with SRE to reduce toil and improve event management
· Continually drive automation and improvement opportunities and implement solutions.
· The global team will provide 24x7 on-site support 365 days per year

Skills and Knowledge Required:
· Must be able to multi-task in a complex production environment and quickly acquire broad knowledge of CT tools, platforms and working practices
· Strong communication skills both written and verbal
· Self-starter with confidence to drive issues through to completion in highly pressured environment
· Solid investigation and analysis skills in order to recommend value-add solutions in problem focus areas
· Multi-disciplined technology skills encompassing some or all
· Enterprise Monitoring and Alerting Tools, e.g. APICA, AppDynamics, Dynatrace, Grafana, Geneos, etc.
· Experience implementing Dynatrace instrumentation
· Enterprise Job Scheduling Tools, e.g. Control-M, AutoSys, etc
· Advanced Linux/Unix skills (Shell Scripting) and/or Windows Scripting
· Proficient with toolchain and devops tools
· Web services, IIS, Apache
· ServiceNow incident management
· Database skills, including intermediate to advance understanding of SQL and Stored Procedures

Keyword: consumer%20banking
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world™s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

Equal Opportunity Employer/Disability/Veterans
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we™re setting our businesses, clients, customers and employees up for success.