14 days old

Application Analyst

DSS, Inc.
Juno Beach, Florida 33408
  • Job Code
  • Job Type
  • Job Status
    Full Time

DSS, Inc.

DSS, Inc. is a drug and alcohol free workplace (DFWP).
DSS, Inc. is an Equal Opportunity (EOE), Affirmative Action (AA) employer that invites and encourages minorities (M), women (F), veterans (V), veterans preferred (V Preferred), LGBT (Lesbian, Gay, Bisexual, Transsexual) and individuals with disabilities (H) to apply.
We are ADEA and ADA compliant.

Level: Entry

Travel Percentage: Up to 25%

Job Location: DSS Juno - Juno Beach, FL

Job Shift: Day

Position Type: Full Time

Job Category: Business Development

Education Level: 4 Year Degree

The Applications Analyst:

  • Subject matter expert on assigned software applications
  • Implements, trains and supports assigned software applications
  • Direct interaction with external and internal customers in the execution of the responsibilities


Essential Duties:

  • Develop and maintain in depth understanding of assigned software applications
  • Contribute to the creation and maintenance of internal and external documentation and implementation tools
  • Participate in customer implementations as assigned
  • Participate in configuration management responsibilities as assigned
  • Participate in process to validate product deployment program
  • Accountable to comply with implementation standards and guidelines.
  • Complete, submit and present product and project documentation required for the assigned responsibilities
  • Provide support of assigned software applications to the customer base through the established support processes
  • Provide on-call and off hours support services as assigned and scheduled
  • Provide call center and implementation command center coverage as scheduled
  • Perform product demonstrations as assigned

Other Duties:

  • Participate in process improvement opportunities facilitated by PMO management to tailor implementation and support processes to meet the needs of Vendors/ External Clients
  • Travels as needed, including weekend travel when necessary (abiding by DSS established travel guidelines)
  • Participate in product sales opportunities as required

The preceding functions are examples of the work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind work assignments and make a reasonable accommodation as needed.




  • Ability to analyze the business and workflow needs and align to software functionality
  • Ability to work effectively (maintaining accuracy and sensitivity) under tight timelines and schedules.
  • Ability to work from an organizational perspective as well as independently and as a contributing team member.
  • Ability to adjust and set priorities to meet deadlines.
  • Possess exceptional skills in partnering with staff from multiple departments and in developing and maintaining long-term supportive relationships.
  • Ability to organize time effectively while identifying barriers to progress, proposing solutions and setting priorities.
  • Ability to be effective in a rapidly growing organization.
  • Customer service focused, professional, courteous, and articulate
  • Proficient in Microsoft Office Products (Word, Excel, Outlook, Visio).
  • Possess excellent listening skills and a commitment to communicating in a clear, concise and timely manner at all times.
  • Possess proven aptitude for understanding technical and business process and the ability to learn new software as assigned



  • Bachelor's degree; equivalent combinations of work experience andor education will be considered
  • 2-3 years of practical professional experience in application maintenance and implementation
  • 2-3 years of customer facing professional services
  • Strong analytical and problem-solving skills with a high attention to detail


  • Experience in the clinical, administrative or technical specialty related to the healthcare industry
  • Experience in a customer service or sales role in the healthcare industry
  • Experience working in a similar role for a software development vendor



2 % per day


90% per day


8% per day


2% per day


up to 50lbs while traveling

Computer Work

75% per day

Telephone Work

25% per day


10% per day

Other, please specify

Ability to travel up to 50% of the year via common carrier


Apply Here



Posted: 2020-07-22 Expires: 2020-08-21

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Application Analyst

DSS, Inc.
Juno Beach, Florida 33408

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