8 days old

Analyst/Senior Analyst, Customer Insight Strategy

American Airlines
Fort Worth, TX 76102

Location: DFW Headquarters Building 8 (DFW-SV08) 
Additional Locations: None
Requisition ID: 40116 


Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

  • This job is a member of the Membership Strategy Team within the Loyalty Division.
  • ​Responsible for driving strategic assessments of the AAdvantage loyalty program.

What you'll do

  • Identifies and recommends opportunities for changes to AAdvantage to enhance customer loyalty and drive incremental value to American
  • Leads innovative loyalty projects, including leveraging flight data, competitive data and customer data to design and implement AAdvantage program and product enhancements that strengthen AA's relationship with customers
  • Performs analyses using database software and tools; producing thoughtful, actionable insights from data analyses and customer behavior observations, and using those insights to develop and present loyalty strategies
  • Facilitates extensive cross-departmental collaboration with Revenue Management, IT, Marketing, Sales and Finance

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

  • ​Bachelor’s degree in relevant field 3 years of professional work experience

Preferred Qualifications- Education & Prior Job Experience

  • ​Masters of Business Administration
  • Previous loyalty marketing, CRM, insights, customer behavioral sciences experience
  • Strategy experience in customer focused companies/industries
  • Strong communicator & story teller adept at bringing powerful insights and recommendations to life in narratives that can be shared across all levels of the organization



All you'll need for success

Skills, Licenses & Certifications

  • Ability to be a resourceful, creative thinker; proactive in suggesting improvements and ideas
  • Ability to collaborate and build consensus in team environments 
  • Ability to demonstrate exceptional analytical skills required with an emphasis on problem solving
  • Ability to quickly learn new systems to mine data for insights that form strategy recommendations
  • Ability to handle multiple projects simultaneously, with attention to detail and changing priorities
  •  Ability to analyze customer behavior to uncover needs, wants, and motivations to drive loyalty and improve the customer experience

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
  • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel Free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 40116 


Posted: 2021-01-09 Expires: 2021-02-08

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Analyst/Senior Analyst, Customer Insight Strategy

American Airlines
Fort Worth, TX 76102

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