24 days old

Analyst/Senior Analyst, Customer Enablement

American Airlines
Chicago, IL 60602

Location: Columbia Centre III (CHI-CTY1) 
Additional Locations: None; Dallas, TX; Dallas/Ft Worth, TX
Requisition ID: 47947 


Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise, and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

  • Complements Front Line Sellers by providing expertise in servicing, customer engagement and performance reporting to strengthen our relationships with our most valued Corporate and Channel customers and achieve share and quality of revenue increases
  • This job is a part of the Customer Enablement Team within the Customer Division
  • Remote position based in Chicago, IL but open to candidates in other locations. Must be willing to relocate to Dallas-Fort Woth, Texas or Chicago, IL

What you'll do

  • Provides high touch, elevated servicing support to both internal and external customers to effectively respond to escalated service requests that cannot be handled by 24/7 sales support and online tools.
  • Manages a territory of account locations and liaise with the assigned Account Manager to develop a Service Plan that supports the overall account strategy, goals, and account plans, including training, development and engagement.
  • Assists Sales Account Managers with corporate and channel account reviews, as well as researching and answering customer RFPs and building presentations for internal and external parties.
  • Coordinates and executes internal meetings, external sponsorships, promotions, and client events, including creative asset management, budget planning, contract negotiation and implementation.

All you'll need for success

  • Minimum Qualifications- Education & Prior Job Experience
    • Bachelor’s degree or equivalent experience/training
    • 3 years related experience
  • Preferred Qualifications- Education & Prior Job Experience
    • Proficiency in Sabre
  • Skills, Licenses & Certifications
    • Must be a highly organized self-starter with the ability to prioritize and perform within a deadline structured environment, handling multiple tasks simultaneously
    • Strong attention to detail is essential
    • Proficiency with Microsoft Office software. (e.g., Excel, Word, Outlook, PowerPoint, etc.)
    • Must be enthusiastic and able to interact in a professional manner with all departments within the airline, divisional leadership and with external partners, customers, and vendors

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

  • Travel Perks: Ready to explore the world? You, your family, and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
  • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel Free to be yourself at American

From the team members we hire to the customers we serve; inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities, and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None; Dallas, TX; Dallas/Ft Worth, TX
Requisition ID: 47947 


Posted: 2021-09-04 Expires: 2021-10-04
Sponsored by:
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Analyst/Senior Analyst, Customer Enablement

American Airlines
Chicago, IL 60602

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