27 days old

Analyst, Sales Production Technology

American Airlines
Fort Worth, TX 76102

Location: DFW Headquarters Building 8 (DFW-SV08) 
Additional Locations: None
Requisition ID: 42351 


Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

  • This job is a member of the Sales Team within the Sales Division.
  • ​Responsible for managing and supporting the automation implementations within Global Sales.

What you'll do

  • Acts as a liaison with technology providers to develop and manage implementation project plans and configuration processes within established timeframes
  • Analyzes and gathers business requirements for multiple corporate initiatives simultaneously
  • Prioritizes requirements (user stories), provides risk analysis, and provides project documentation in Visio, Excel, and PowerPoint
  • Works closely with stakeholders to ensure reasonable timelines are set, reviews and approves product design, coordinates quality assurance, reviews and prioritizes defects, provides approval and sign off of builds, and oversees implementations
  • Troubleshoots defects and data discrepancies
  • Performs user acceptance testing (UAT) for application software upgrades and maintenance on a regular basis
  • Must be willing to occasionally work outside of normal work schedule when needed for business requirements

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

  • ​​Bachelor's degree in information Technology, Computer Science, MIS or any Engineering field; or 4 years of equivalent experience/training 
  • 2-3 years’ experience with project management, data analysis
  • Experience working in a cross-functional environment
  • Proficiency in the Microsoft office suite (Excel, Power Point, Word, Visio) 
  • Experience with SQL and working within the Azure Database
  • Strong communication and presentation skills


Preferred Qualifications- Education & Prior Job Experience

  • Experience with project and technical defect tracking tools such as Rally Experience with Agile project management methodology
  • Experience working with Microsoft Dynamics 365 platform
  • Experience with Microsoft Power Platform, Power Apps and PowerBI


Skills, Licenses & Certifications

  • ​Experience in analyzing system and business processes, improving customer satisfaction, reducing cost and inreasing revenue
  • Skilled at driving organizational change through the integration of people, process, and technology
  • Demonstrated expertise in any CRM platform such as Microsoft Dynamics 365
  • Ability to assemble information, extract pertinent facts, draw logical conclusions, and present recommendations aligning with tools used in Global Sales
  • Strong aptitude for problem solving and analytics, and the ability to transform requirements into process flows and to analyze data for problem solving using tools such as Visio and Excel
  • Ability to take ownership of role by exercising good judgement and making decisions with limited supervision
  • Exceptional collaboration skills with sales team members, end users, IT, Tech providers, and other corporate stakeholders


What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
  • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel Free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 42351 


Posted: 2021-05-25 Expires: 2021-06-24
Sponsored by:
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Analyst, Sales Production Technology

American Airlines
Fort Worth, TX 76102

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