17 days old

Agent, Customer Services - Ireland DUB

American Airlines
Dublin, D D01

Location: Dublin Intl Apt (DUB-TRML) 
Requisition ID: 42589 




Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

This position is based at our airport station in Dublin, Ireland, part-time (25 hours per week). You will be responsible for delivering a safe and first class airport experience to our customers. You will need to have an understanding of and be cross trained in all areas of the operation and work flexibly across all functions. On a day to day basis, you will report into and take instruction from the General Manager.

What you'll do

  • Provide a consistently high quality customer service ensuring a seamless experience at all contact points
  • Perform a range of airport related duties and be prepared to support the daily operation in any capacity required 
  • Conduct relevant administrative duties e.g. pre-flight and post flight departure
  • Represent American Airlines by adhering to the uniform standards and by adopting a customer focused approach at all times
  • Promote and sell our services and products to our customers
  • Attend and complete all compulsory training by given deadlines 
  • Ensure compliance with FAA, Company and airport regulations
  • Enforce safety/security measures and protect sensitive zones
  • Adhere to and promote safe working practices all times
  • Carry out any other reasonable duties consistent with the post

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

  • Possess excellent interpersonal skills
  • Possess a solution orientated approach
  • Ability to resolve conflicts within time constraints and without losing control
  • Ability to handle stress effectively and work with minimum supervision
  • Possess a strong customer focus and enjoy face to face contact with customers 
  • Be able to be a representative of the Company at all times
  • Be well groomed appearance & adhere to the uniform standards at all times 
  • Have the ability and willingness to work in a shift environment (including weekends, bank and public holidays)
  • Be reliable and punctual 
  • Be compliant with all AA policies and procedures 
  • Have the ability to communicate both written and verbally to a high standard 
  • Be in possession of a valid airport airside pass
  • Be Security trained
  • Possess excellent skills in identified areas of Customer Services
  • Have the willingness and ability to successfully complete all relevant training

Preferred Qualifications- Education & Prior Job Experience

  • Have computer knowledge including Microsoft Word, Excel and email 


Feel Free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Job Level: 42/non-management
Requisition ID: 42589 


Posted: 2021-06-04 Expires: 2021-07-04
Sponsored by:
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Agent, Customer Services - Ireland DUB

American Airlines
Dublin, D D01

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