12 days old

ADP Client References & Program Manager

Roseland, NJ 07068
ADP Client References & Program Manager

The primary function of the Client References & Program Manager is to drive the success and overall growth of the Client Reference program at ADP by operationalizing existing, successful programs and leveraging a team of Client Reference Managers across multiple Business Units. This role will incorporate client references into a wide spectrum of public and private reference activities servicing the needs of sales, marketing, product management, and PR/Analyst Relations. The Client Reference program should not only deliver value to prospects, but also be a great experience for customers and ADP stakeholders.


In this role, not only will you be responsible for working across Sales, Service, Implementation, Product and Marketing to increase the number of references but also ensure the conversations are insightful and impactful to prospects. This will be done through a variety of mediums including analyst reviews, case studies, speaking engagements, webcasts, advocacy programs, sales tools and more.


This role will help lead the Reference Management Specialist team, build an ADP-wide, scalable, reference program, and deliver tremendous value to the ADP through the engagement of advocate customers.

Responsibilities Include:

  • Manage Referenceable Clients
    • Work closely with the various DVPs of Sales Operations, as well as field sales leadership, implementation, and service to identify and manage referenceable clients for all product lines
    • Own the end-to-end lifecycle of all client references and maintain a reference database to track participation.
  • Collaborate Daily
    • Coach and lead Reference Management Specialist team with reference best practices
    • Develop relationships with the implementation, and service teams to ensure a complete view of the client and any issues that need to be resolved prior to engagement with prospects
    • Partner with the Marketing Team to identify clients and a create a pipeline for testimonials
    • Participate in reference program development and ongoing strategy, reference program data integration into customer success, asset management, advocacy platforms.
    • Reference vendor relationship engagement and escalation management
  • Be the Reliable Resource for Requests
    • Be the go-to person for all name drops, RFP's and peer-to-peer requests. Identify suitable references, confirm reference ability with relationship owner, and work with relationship owner to secure the reference and coordinate the call with prospective client
  • Deliver Meaningful Results
    • Create reports and dashboards showing trends and gaps among reference ability of our client base
    • Help continue to educate the service teams on the importance of reference ability and securing multiple contacts at an organization as referenceable
  • Communicate & Educate
    • Work with Sales and Operations to educate and train sales on reference request process, best practices, and benefits to them
    • Maintain quarterly email direct nurture program between vetted reference base and Reference Specialists.



  • BA/BS in related field
  • 2+ years in a Client Reference, Marketing or Client Service organization.
  • Familiar with Influitive, RO Innovation, Point of Reference, Seibel, Salesforce, Tableau, Gainsight
  • Capacity for building relationships both internally and externally
  • Track record of excellent communication, project management, planning and time management skills
  • Collaborative approach to work





Explore our COVID-19 page https://jobs.adp.com/covid19/ to understand how ADP is approaching safety, travel, the hiring interview process, and more.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADPs culture and our full set of values.

Compensation range for this role for U.S. Colorado Residents
Compensation Type: Salary



  • Other
Posted: 2021-07-12 Expires: 2021-08-22
Sponsored by:
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ADP Client References & Program Manager

Roseland, NJ 07068

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