14 days old

Administrator, AA Credit Union Payments Servicing

American Airlines
Dallas, TX 75201

Location: AAFCU Headquarters (DFW-AACU)   
Additional Locations: None
Requisition ID: 60641 

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

  • ​This job is a member of the Payments Servicing Team within the American Airlines Credit Union.
  • ​Responsible for providing administrative support and member servicing assistance to Payment Services operations for American Airlines Credit Union's credit and debit cards.

What you'll do

  • Assists phone agents with training and member service
  • Performs member service escalations & problem solving
  • Researches and resolves member and operational issues
  • Assists Payments Servicing Supervisors in call monitoring for Payments Servicing MSRs
  • Assists in managing vendor relationship with credit card call center
  • Provides backup coverage for Payments Servicing Supervisors
  • Creates & maintains training materials for Payments Servicing procedures and assists in new employee training
  • Makes recommendations to improve procedure functionality and efficiency
  • Fosters a culture that promotes teamwork, service excellence and relationship building within the overall organization
  • Serves in a Payments Servicing MSR capacity as required to support operational needs
  • Ability to maintain satisfactory performance and attendance
  • Ability to adjust work schedule and work additional hours as necessary to support operational needs
  • Performs other duties as assigned
  • Ensures the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

  • ​High School diploma or GED equivalent

Preferred Qualifications- Education & Prior Job Experience

  • College degree is a plus
  • Previous payments transactions and systems, bank, and finance company experience
  • Previous customer service experience
  • Previous supervisory or leadership experience

All you'll need for success

Skills, Licenses & Certifications

  • ​Skilled in Microsoft Office software (i.e., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
  • Knowledge of Episys, Synapsys, PSCU, Visa DPS and Coop transaction processing systems
  • Ability to exercise excellent member service skills
  • Knowledge of credit union laws and regulation
  • Knowledge of payment systems rules, regulations and guidelines
  • Ability to demonstrate above average organizational, oral and written communications skills
  • Ability to perform in a fast - paced environment, handle multiple tasks and function as an integral part of a team
  • Ability to lead and motivate employees in working as a team
  • Ability to train skills, knowledge, procedures and behavior to team members as required
  • Ability to demonstrate excellent problem - solving skills and capacity for strong attention to detail
  • Flexibility to move freely between tasks and assignments within the scope of the job as business needs require
  • Ability to work independently and with minimal supervision
  • Ability to pass applicable American Airlines pre-hire compliance checks
  • Must have acceptable credit history will be verified

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
  • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel Free to be yourself at American

From the team members we hire to the customers we serve; inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 60641 

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Posted: 2022-05-14 Expires: 2022-06-13
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Administrator, AA Credit Union Payments Servicing

American Airlines
Dallas, TX 75201

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