29 days old

Administrative Assistant/Member Care Coordinator, AACU Operations

American Airlines
Fort Worth, TX 76102

Location: AAFCU Headquarters (DFW-AACU) 
Additional Locations: None
Requisition ID: 48831 


Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

Responsible for performing various administrative duties to support the Senior Vice President - Operations as well as other leaders and team members of American Airlines Credit Union. This role also supports the credit union's Member Care Services team, which provides sympathetic and understanding assistance to beneficiaries and estate representatives for accounts of deceased members.

What you'll do

  • Answer's telephone and email inquiries from internal contacts and external members, ensuring issues are resolved
  • Manages schedule, calendar and travel arrangements
  • Schedule's meetings, coordinates attendance participation, and arranges for meeting space and refreshments
  • Compiles and prepares presentations, charts and graphs for monthly updates to the Credit Union Board of Directors, as well as other committees or senior staff
  • Handles incoming and outgoing mail, including contracts and invoices
  • Coordinates supply purchases for the organization
  • Prepares correspondence, reports, memos and presentations
  • Compiles accurate meeting notes
  • Creates and maintains filing system
  • Reviews and reconciles credit card statements, expense reports and invoices
  • Organizes events for departmental employee recognition
  • Provides back-up administrative coverage for the Executive Assistant to the CEO, as needed
  • Originates and updates records for new deceased notifications and assigns to MSR staff
  • Assists MSR staff with gathering appropriate documents and researching online for pertinent information
  • Opens New Accounts, Estate Accounts and modifies existing accounts
  • Collects mail from centralized mailroom and distributes and/or archives documents received to appropriate files
  • Performs other duties, as assigned
  • The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act

All you'll need for success

Minimum Qualifications

  • High school diploma or GED 
  • Must be service-oriented

Preferred Qualifications

  • One to two years’ executive administrative assistant experience
  • Previous Credit Union or bank experience

All you'll need for success

Skills, Licenses and Certifications

  • Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
  • Ability to demonstrate excellent interpersonal, oral and written communications skills
  • Ability to exercise a high degree of discretion and confidentiality in carrying out duties
  • Skilled in command of grammar, spelling and punctuation
  • Ability to perform in a fast-paced environment, handle multiple tasks and function as an integral part of a team
  • Ability to work independently with minimal supervision and successfully manage multiple task/projects simultaneously
  • Ability to demonstrate strong time management and organizational skills, along with capacity for attention to detail
  • Ability to self-motivate with demonstrated initiative and flexibility
  • Ability to exercise sound judgment in performing job functions
  • Ability to cooperate and synergize well with staff and all other departments in the Credit Union
  • Ability to learn new systems used in the financial services industry
  • Ability to accurately type 35 to 50 WPM
  • Ability to lift up to 10 pounds
  • Ability to maintain satisfactory performance and attendance
  • Must pass applicable American Airlines pre-hire compliance checks
  • Must have an acceptable credit history, which will be verified

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
  • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel Free to be yourself at American

From the team members we hire to the customers we serve; inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 48831 


Posted: 2021-09-25 Expires: 2021-10-25
Sponsored by:
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Administrative Assistant/Member Care Coordinator, AACU Operations

American Airlines
Fort Worth, TX 76102

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