1+ months

Account Manager II, Customer Service (Division Leader)

San Antonio, TX 78205
  • Job Code
    210326013

Our Customer Service Organization provides exceptional customer service to our retail and credit card customers with a broad array of products and services.

  • Telephone Banking, Chase online and Chase mobile support for business and consumer customers with depository and loan products (checking and savings accounts, certificates of deposit), bill payment, stop payment, funds transfers, and alerts.
  • Card Services assists customers with activation, issuance, replacement and support of credit card products.
  • We are looking for individuals with a passion for managing a team and the following skills:

Leadership Skills

  • Develop and lead team of front line managers
  • Lead by example and coach on key behaviors to drive results
  • Responsible for performance management
  • Select and retain talent
  • Identify ways to support inclusion and diversity

Customer Focus

  • Resolve complex and escalated employee and customer problems and inquires
  • Operate with urgency and meet deadlines
  • Focus on the customer, the organization™s business goals and systems

Communication Skills

  • Strong verbal and written communication skills
  • Ability to influence internal and external business partners
  • Relationship management
  • Knowledge of professional discipline and applies knowledge to influence decisions

Problem Solving Skills

  • Ability to delegate tasks
  • Conflict resolution skills
  • Prioritize diverse workloads
  • Recommends and implements enhancements to improve effectiveness and efficiency of services and systems
  • Responsible for decisions that are guided by policies and that will have potential impact on company revenues and assets

Analytical Skills

  • Participates in development of goals and execution of strategy
  • Specialized functional or technical knowledge that allows for independent thought and action on important department activities
  • Execution of control initiatives
  • Required to abide by all applicable regulatory and department practices and procedures

Computer Skills

  • Strong knowledge interpreting and analyzing data
  • Expert experience using Windows Operating Systems and Microsoft Office tools

Work schedules vary and could include a schedule that includes working in the evening and on the weekend

Same Posting Description for Internal and External Candidates


Keyword: card%20services

Our Customer Service Organization provides exceptional customer service to our retail and credit card customers with a broad array of products and services.

  • Telephone Banking, Chase online and Chase mobile support for business and consumer customers with depository and loan products (checking and savings accounts, certificates of deposit), bill payment, stop payment, funds transfers, and alerts.
  • Card Services assists customers with activation, issuance, replacement and support of credit card products.
  • We are looking for individuals with a passion for managing a team and the following skills:

Leadership Skills

  • Develop and lead team of front line managers
  • Lead by example and coach on key behaviors to drive results
  • Responsible for performance management
  • Select and retain talent
  • Identify ways to support inclusion and diversity

Customer Focus

  • Resolve complex and escalated employee and customer problems and inquires
  • Operate with urgency and meet deadlines
  • Focus on the customer, the organization™s business goals and systems

Communication Skills

  • Strong verbal and written communication skills
  • Ability to influence internal and external business partners
  • Relationship management
  • Knowledge of professional discipline and applies knowledge to influence decisions

Problem Solving Skills

  • Ability to delegate tasks
  • Conflict resolution skills
  • Prioritize diverse workloads
  • Recommends and implements enhancements to improve effectiveness and efficiency of services and systems
  • Responsible for decisions that are guided by policies and that will have potential impact on company revenues and assets

Analytical Skills

  • Participates in development of goals and execution of strategy
  • Specialized functional or technical knowledge that allows for independent thought and action on important department activities
  • Execution of control initiatives
  • Required to abide by all applicable regulatory and department practices and procedures

Computer Skills

  • Strong knowledge interpreting and analyzing data
  • Expert experience using Windows Operating Systems and Microsoft Office tools

Work schedules vary and could include a schedule that includes working in the evening and on the weekend

Same Posting Description for Internal and External Candidates


Keyword: card%20services

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Account Manager II, Customer Service (Division Leader)

JPMorgan Chase & Co.
San Antonio, TX 78205

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