The Regional Systems and Support Specialist works in collaboration with the Western Region Shared Business Network (WSBN) Lead Information Technology (IT) and Human Resource (HR) Managers to assist with ensuring that identified needs of the Western Region SBN are met in a timely and efficient manner.
Responsibilities include implementing, managing, coordinating and supporting the technology functions of the WSBN by responding to support calls, assisting with troubleshooting and resolving hardware, software, application, network, user access, and/or related issues, assist with software installation, updates, and maintaining security standards, training on use of computers, websites, timekeeping and recruiting systems, as well as data entry/processing of HR transactions using Human Resource Information Systems software (i.e. Workday), and serving as initial point of contact for new employee orientation.
Associate degree in computer science, information technology or closely related field or Equivalent Education. (GED/High School Diploma plus 1 year transferrable program/functional experience may substitute).
Experience relevant to the role of the position.
Ability to meet travel requirements associated with this position which include extensive, frequent travel within the Western region (Niagara, Orleans, Monroe, Genesee, Erie, Wyoming, Allegany, Cattaraugus and Chautauqua counties). A valid NYS driver's license and driving record acceptable for agency insurance coverage are required.
Ability to work flexible hours which may include evenings and/or weekends, as appropriate.
Ability to meet acceptable background check standards.
Ability to clearly communicate and to read and write in English.
Ability to frequently lift, move, and/or transport supplies and equipment, and climb stairs with or without reasonable accommodation.
Demonstrated proficiency with windows-based software including use of the internet; Microsoft Office Suite including Outlook, Word, PowerPoint, Access, Publisher, and Excel; Adobe products such as Acrobat, InDesign, Photoshop, and Illustrator.
Ability to plan and organize personal work responsibilities according to priorities developed with immediate Supervisor.
Ability to work with a high degree of integrity, sound professional judgment, and the ability to handle confidential and sensitive information.
Ability to follow oral and written instructions and assume responsibility with general guidelines and direction.
Ability to communicate effectively through verbal, written and visual channels using traditional methods and educational tools, as well as electronic technology (e.g., video, audio, computers, etc.).
Ability to professionally interact with all levels of users such that IT concepts and information can be communicated in non-technical, understandable manner.
Ability to effectively participate in professional team efforts.
Ability and willingness to work with diverse audiences and maintain cultural sensitivity.
Ability to relate effectively to co-workers, advisors, community and professional leaders.
Bachelor's degree in computer science, information technology, or closely related technical field.
3 years of relevant experience including maintaining databases and IT systems.
Experience with web site maintenance and development.
RESPONSIBILITIES/ESSENTIAL FUNCTIONS: Administrative Direction (5%)
Assist with developing information technology strategies to ensure a secure, consistent computing environment is maintained within Associations and region adhering to all applicable laws, regulations, and CCE guidance and recommendations.
Assist in the development of regional and Association IT guidelines, procedures, and policies.
Assist with planning for regional and/or Association IT purchasing needs.
Assist with website template/hosting planning and transition planning, as necessary.
Assist with development of tools, resource and training materials in identified areas of need across the region.
Administrative Management (15%)
Assist with management and monitoring of network and Association IT assets including hardware, software, peripherals, etc. for preventative maintenance and proactive troubleshooting to prevent or minimize potential issues.
Make hardware and software recommendations based upon observed issues, compatibility with existing network environment, and Association needs.
Manage regional technology inventory database.
Assist with ensuring Associations are maintaining computer security standards according to required Cornell University policy and established regional procedures.
Administrative Coordination/Operation (75%)
Serve as systems specialist and initial "Point of Contact" for troubleshooting and resolving moderately complex hardware, software, application, network, router, user access, encryption, printer, and/or related issues within the region. Refer complex issues to WSBN Lead IT and/or HR Managers as necessary.
Coordinate and deliver IT and/or HR training and support for staff on identified topics using a variety of methods (i.e. webinars, SharePoint, recorded presentations, in-person, and written documentation).
Coordinate new staff onboarding processes (NetID activation, e-mail setup, user access, computer navigation, payroll and HRIS systems introductions, etc.) within the WSBN region as requested.
Maintain accurate records of support calls, problems, and remedial actions taken.
Serve as backup WSBN transaction initiator to process a variety of HR personnel transactions including but not limited to hiring, terminations, compensation adjustments, reclassifications, etc. using Human Resource Information Systems (HRIS) software (i.e. Workday) on behalf of WSBN counties.
Work closely with the SBN Lead HR Manager and primary WSBN transaction initiator to ensure that HRIS transactions are processed accurately and in a timely manner.
Coordinate and assist with supporting Association recruiting efforts and processes including but not limited to posting positions to websites and social media, placing print/online ads, running reports, candidate record management, etc. providing candidate files to hiring managers as requested.
Run payroll system audit reports and troubleshoot issues to assist Association staff with resolving payroll issues in a timely manner. Refer complex issues to Lead HR Manager for resolution.
Assist with purchasing, installation, maintenance, and updating of Association desktops, laptops, printers, print servers, monitors, modems, scanners, and other hardware and software.
Assist with installation, maintenance, and updating of servers and/or networking equipment.
Assist with set up of new computers, imaging existing computers, and encryption.
Assist with maintaining networking permissions (security groups for folder access, group/resource accounts, etc.). Collect and enter information needed to register devices on the Cornell DNS database.
Assist with maintaining tools, resource and training materials for the region, recommending updates as necessary.
Update regional technology inventory database including adding new staff and volunteer user information; adding/maintaining necessary information on equipment (purchase, specs, networking, condition, location, replacement information, etc.); maintaining required software keys or licenses.
Assist with periodic physical inventories of Association and regional IT assets.
Assist with maintaining and/or updating Association websites. Provide training and resource materials to staff as necessary.
Provide referral to advanced support/training information and resources for issues related to desktop publishing, layout and design (newsletters, annual reports, brochures) and graphic design software use.
Provide support and training for setup and use of online conferencing technology. Troubleshoot issues related to online conferencing tools.
Collect and transport equipment for recycling. Coordinate transfer for disposal per established guidelines and requirements.
Prepare and maintain documentation and files according to established guidelines and procedures.
Prepare internal and external reports as requested.
Attend and participate in meetings, as appropriate.
Maintain strict confidentially of all information and records at all times.
Frequently transport self and materials in personal or Association vehicles through the region. Frequently lift, move and/or transport IT related supplies and equipment.
Professional Improvement and Other Duties as Assigned (5%)
In cooperation with the Supervisor, jointly develop and pursue a professional development plan as a means to increase competencies relative to position accountabilities and to address changes in programming and Association priorities.
Participate in all required orientation, training, and/or in-service meetings and trainings as scheduled/required.
Pursue personal growth through expanding personal knowledge of the total organization and through updating techniques and technical skills relating to the position.
Carry out assignments and other duties as assigned by supervisor, including but not limited to local fairs, community activities, etc. Collaborate in activities that are in general support of Cornell Cooperative Extension including but not limited to attendance at staff meetings, timely reporting of expenses, working with other staff, general marketing of Cooperative Extension programs and other duties as assigned.
Health and Safety (Applies to all duties and functions)
Support the Association to maintain a safe working environment.
Be familiar and strive to follow any applicable federal, state, local regulations, Association health and safety policy/procedure/requirement and standard.
Act proactively to prevent accidents/injuries and communicate hazards to supervisors when identified.
EEO/EPO and Policy (Applies to all duties and functions)
Appreciate and embrace diversity in all interactions with clientele, staff, volunteers and the public.
Assist the Cornell Cooperative Extension system in reaching out to diverse audiences.
Represent Cornell Cooperative Extension to the public, community leaders, colleagues, volunteers, members of Cornell University faculty and staff, government officials and the general public in a professional manner.
Aware of, and adheres to, established Cornell Cooperative Extension policies, procedures and Cornell Skills for Success.
Contribute to the overall success of the organization by performing all assigned duties in a professional, timely, and accurate manner.
At all times act in a professional Customer Service manner including but not limited to business-like demeanor, tactful communications, cooperative, helpful, positive and receptive manner.
POSITION DETAILS: This is a non-exempt, full-time position, 40 hours per week. $14.50 to $15.25 per hour based on experience. Excellent benefits, based on eligibility, including paid holidays, vacation, sick and personal time, health and dental insurance, Retirement, Disability Insurance and more.
HOW TO APPLY: To be considered for this position, you must submit a complete online application and upload/attach a cover letter, resume and three (3) references in PDF or Microsoft Word format. IMPORTANT NOTE: Once the application is submitted you will not be able to change your submission or add attachments.
The Association may make reasonable accommodations to enable applicants to participate in the hiring process and employees to perform the essential functions of their job. If you require an accommodation so that you may participate in the selection process you are encouraged to contact Cornell Cooperative Extension Administrative Systems at (607) 255-2117, or via email at: email@example.com.
Association Regional IT Coordinator
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Cornell Cooperative Extension is a collaboration among Cornell University, the United States Department of Agriculture, the State of New York, and the residents of New York State. Per NYS Law, county and regional extension service associations are subordinate government agencies. This employment opportunity is with the entities listed and not with Cornell University.
Cornell Cooperative Extension is an employer and educator recognized for valuing AA/EEO, Protected Veterans, and Individuals with Disabilities. Individuals who bring a diverse perspective and are support of diversity are strongly encouraged to apply.
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