Salary is commensurate with experience and education.
As a UW employee, you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here.
If you would like to find out more about what it is like to work for UW-IT, as well as to get a feel for our culture and our people, visit us at our employment website.
The University of Washington (UW) is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.
The University of Washington is seeking a Program Operations Specialist to play a key role within the UW-IT Organizational Development team. The Organizational Development team exists to encourage and nurture connection, collaboration, appreciation and accountability. We work to unite teams, ensure fit of the right people in the right roles, build organizational and individual resiliency, improve processes, foster curiosity, and ultimately help individuals and teams achieve their maximum potential.
The Program Operations Specialist will focus on organizational assessment and analytics, workforce development, team development, community building, and business process assessment and design. The incumbent will be expected to provide high quality and responsive services to support and foster an exceptional work environment.
This individual will work as a member of a team with a service approach and will have frequent contact with senior executives and program leaders. Cultivating the multiple partnerships necessary to be successful in this role is complex and essential.
This position requires the ability to work in a collaborative manner to develop roadmaps and strategies for achieving organizational and workforce goals. This position must partner with other UW-IT units to effectively offer and implement services. This position must establish close working relationships with team members, subject matter experts, stakeholders, and technical staff to manage key aspects of these strategic programs. Additionally, this position must exercise sound judgment in prioritizing heavy workload and escalating issues to the Director. The incumbent will need the ability to develop relationships and negotiate complex employee engagement challenges. His/her ability to be successful is critical to the successful delivery and implementation of many projects across the IT enterprise as well as the retention of IT workers.
Bachelor's degree in business, human resources, or communications.
Four years' experience working with complex projects or operations involving multiple teams and deliverables, complex client or community interactions, and prioritization of multiple competing demands.
Be familiar with and, when applicable, align with change management principles and practices.
Excellent oral and written communications skills; demonstrated and committed to provide excellent customer service.
Strong knowledge and experience using multiple technology applications including: Outlook/Exchange and Google Applications.
Experience juggling diverse work assignments that range in duration and time sensitivity, with frequent interruptions and emergent priorities.
Strong office and project organizational skills, attention to detail, ability to meet deadlines.
Ability to exercise independent judgment.
Ability to understand and adapt as necessary to diverse individual and team dynamics to successfully contribute to program outcomes.
Proven ability to work proactively and independently with minimal supervision.
Ability to handle sensitive issues with confidentiality and diplomacy.
Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.
Experience with Confluence Wiki, WordPress, and Tableau.
Condition of Employment:
Appointment to this position is contingent upon obtaining satisfactory results from a criminal background check.
Application Process: The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Criminal Conviction History, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select Apply to this position. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your My Jobs page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergra...duate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.