Salary and benefits are competitive. Salary is commensurate with qualifications and experience.
Please note that this position has been re-posted. If you have already submitted your application, you need not submit it again, as it has already been received.
The University of Washington (UW) is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoy outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.
The Office of Admissions has an outstanding opportunity for a Senior Computer Specialist. Admissions, a unit within the Enrollment Management, supports the Provost as well as the University of Washington community.
The mission of the Office of Admissions is to attract and enroll Washington's and the world's most promising undergraduates. We aim, through admission policy and practice, to contribute to the creation of an intellectually and culturally vibrant student body. The members of the Admissions staff, working in a fast-paced environment, are committed to diversity, access, and excellence.
This position reports to the Assistant Director for Information & System, and is responsible for working with the UW-IT and the Admissions technical team to continue to refine the current electronic application review process, work with the users to understand their needs and challenges, then identify and translate needed enhancements for further evaluation and development. This requires monitoring the system to ensure end-user performance is maximized and that data integrity between the multiple systems is as high as possible. This position is tasked with ensuring that the end users' have the utmost trust in the systems, process, and data they are using to complete their work.
This position will ensure that availability of a critical system remains as high as possible, which the entire department depends on to do the majority of their work. It will also make certain that personal data submitted by student is kept secure, disseminated through the university appropriately, and only used to communicate with the intended, appropriate parties.
Duties and Responsibilities include:
Management of Application Processing Systems - End user support for electronic review system
-Troubleshooting, triaging, and tracking all issues and change requests from CRM and SDB for application processing, document intake, integration Working with vendor support on issues involving non-UW processes Assist all end user tasks, leading user training to empower staff to take on tasks as they can, and develop internal documentation where needed -Ensuring data integrity is maintained between all systems
Optimizing Application Processing User Experience
-Developing best practices for processing users, including documentation and training -Updating user experience in the product during application processing to make it quicker, simpler, and more intuitive Troubleshoot workstation and server performance issues as they arise, elevating to appropriate parties where necessary
Oversight of Application Processing Communication
-Manage quarterly communication update process, including all jobs, templates, process, schedules, and technical tools Identify ways to streamline communication management while also looking to increase personalization to applicants -Oversee daily outgoing communication jobs to ensure all intended groups receive the correct messaging -Work with communication supervisors to create easy to maintain communication methods and best practices -Work with the UW-IT team to assess how changes in future Vendor upgrades will impact communications
Sharing Data with External Groups
-Transmitting data to vendors for applicants, prospective students, travel, and other information as they arise and importing results, both scheduled and as needs arise -Transmitting data to departments for departmental reviews and communication with enrolling students/families -Transmitting data and reporting aggregate information to external and internal parties
Development of Application Processing Reporting
-Processing reports to assess our in progress work -Year-to-date and census day reports to identify characteristic of the incoming classes -Audit reports to verify that our data is consistent
Bachelor's Degree in Computer Science, Software Engineering, or technical discipline. Two-three years required experience in the following: System administration of a large volume Customer Relationship Management software service Experience developing with C#, Java, C++ or similar software development tools Experience developing complex SQL reporting and integrations
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergra...duate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.