Salary and benefits are competitive. Salary is commensurate with qualifications and experience.
Please note that this position has been re-posted. If you have already submitted your application, you need not submit it again, as it has already been received.
The University of Washington (UW) is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoy outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.
The Office of Admissions has an outstanding opportunity for a CRM Systems Administrator. Admissions, a unit within the Enrollment Management, supports the Provost as well as the University of Washington community.
The mission of the Office of Admissions is to attract and enroll Washington's and the world's most promising undergraduates. We aim, through admission policy and practice, to contribute to the creation of an intellectually and culturally vibrant student body. The members of the Admissions staff, working in a fast-paced environment, are committed to diversity, access, and excellence.
This position reports to the Assistant Director for Information & System, and is responsible for working with the UW-IT and the Admissions technical team to continue to refine the current electronic application review process, work with the users to understand their needs and challenges, then identify and translate needed enhancements for further evaluation and development. This requires monitoring the system to ensure end-user performance is maximized and that data integrity between the multiple systems is as high as possible. This position is tasked with ensuring that the end users' have the utmost trust in the systems, process, and data they are using to complete their work.
This position will ensure that availability of a critical system remains as high as possible, which the entire department depends on to do the majority of their work. It will also make certain that personal data submitted by student is kept secure, disseminated through the university appropriately, and only used to communicate with the intended, appropriate parties.
Duties and Responsibilities include:
Management of Application Processing Systems - End user support for electronic review system -Troubleshooting, triaging, and tracking all issues and change requests from CRM and SDB for application processing, document intake, integration Working with vendor support on issues involving non-UW processes Assist all end user tasks, leading user training to empower staff to take on tasks as they can, and develop internal documentation where needed -Ensuring data integrity is maintained between all systems
Optimizing Application Processing User Experience -Developing best practices for processing users, including documentation and training -Updating user experience in the product during application processing to make it quicker, simpler, and more intuitive Troubleshoot workstation and server performance issues as they arise, elevating to appropriate parties where necessary
Oversight of Application Processing Communication -Manage quarterly communication update process, including all jobs, templates, process, schedules, and technical tools Identify ways to streamline communication management while also looking to increase personalization to applicants -Oversee daily outgoing communication jobs to ensure all intended groups receive the correct messaging -Work with communication supervisors to create easy to maintain communication methods and best practices -Work with the UW-IT team to assess how changes in future Vendor upgrades will impact communications
Sharing Data with External Groups -Transmitting data to vendors for applicants, prospective students, travel, and other information as they arise and importing results, both scheduled and as needs arise -Transmitting data to departments for departmental reviews and communication with enrolling students/families -Transmitting data and reporting aggregate information to external and internal parties
Development of Application Processing Reporting -Processing reports to assess our in progress work -Year-to-date and census day reports to identify characteristic of the incoming classes -Audit reports to verify that our data is consistent
Minimum requirements include:
Bachelor's Degree in Computer Science, Software Engineering, or technical discipline.
Two to three years' experience in the following: -System administration of a large volume Customer Relationship Management software service -Experience developing with C#, Java, C++ or similar software development tools -Experience developing complex SQL reporting and integrations
Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.
Desired Qualifications include:
Experience with Microsoft Dynamics CRM administration
Experience with Microsoft Visual Studio development
Experience with Microsoft SQL Server management and development
Experience with Microsoft server management and troubleshooting
Experience with higher education enrollment technology, including Admissions processes and the Ellucian Recruiter platform
Conditions of Employment include:
Appointment to this position is contingent upon obtaining satisfactory results from a criminal background check.
As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here.
The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Criminal Conviction History, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select Apply to this position. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you access your My Jobs page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergra...duate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.