This classification is governed by a negotiated labor contract and is subject to union shop provisions. For more information about union shop provisions, visit Union Information
First Shift (Days), Monday-Friday
This position provides opportunities to work in a fast-paced, challenging, diverse and rewarding environment. As an employee you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position click here.
UW Medicine's mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists and other health professionals. UW Medicine owns or operates Harborview Medical Center, Northwest Hospital & Medical Center, Valley Medical Center, UW Medical Center, a network of UW Medicine Neighborhood Clinics that provide primary care, UW Physicians, UW School of Medicine, Airlift Northwest, and other owned, operated or affiliated entities as appropriate. In addition, UW Medicine shares in the ownership and governance of Children's University Medical Group and Seattle Cancer Care Alliance a partnership among UW Medicine, Fred Hutchinson Cancer Research, and Seattle Children's.
UW Medicine has launched an exciting initiative to improve transitions of care for patients discharged from our hospitals to post-acute care (PAC) settings including skilled nursing facilities. A new PAC Clinical Service consisting of physicians and Advanced Registered Nurse Practitioners is being formed to care for patients who are placed in a post-acute care setting. The PAC Clinical Service will work closely with hospital care teams, patients and families, and community providers to provide high-quality, patient-centered care.
UW Medicine Post-Acute Care Clinical Services has an outstanding opportunity for a 100% full-time, Post-Acute Care Program Coordinator. The primary functions of this position are to coordinate the daily operations of the PAC Clinical Service and participate in the larger health system PAC strategy implementation. Under general supervision of the PAC Clinical Services Manager, the Program Coordinator performs complex administrative and operational tasks including provision of program support for PAC Clinical Service (coordination with hospitals and PAC Network partners to support the delivery of patient care, supporting the providers with patient care management) and working with the PAC leadership team to coordinate and implement standard processes across health care settings.
Primary Job Responsibilities:
Processing patient care referrals, communication between care teams, and patient registration.
Timely handling of calls, faxes, and mail. Work with confidential materials and information.
Collection of data for QA initiatives, analysis of data, and creation of reports and presentations.
Participation in PAC team meetings and assistance with process improvement initiatives.
Provision of high level word processing, use of spreadsheets with MS Office products and maintenance of databases and Epic patient care lists. Assist staff with data integrity and maintenance for the preparation of reports.
Assistance with the development of short and long term plans to support PAC program goals.
Track project and subproject timelines and milestones.
Monitor and maintain program budget status and compliance with institutional policy and applicable laws and regulations; sign vouchers; receive process and deposit funds; review travel reimbursement requests and arrange for reimbursement and prepare financial reports.
Maintain and update program website which will have an internal face UW Medicine staff and a public side for patients and families.
Development of organizational budgets and contracts; the preparation of grants and grant proposals; and researching, collecting and preparing information for reports.
Independently handle complex medical concerns and use sound judgment in making decisions according to established procedures.
Monitoring and directing work flow related to special projects.
Collaborate with multiple departments to ensure the accurate and timely flow of patient documentation, including medical record numbers, face-sheets, transfer-summaries, etc.
Assist providers by providing non clinical info to callers and/or directing callers to appropriate clinics or medical center services as needed.
The Program Coordinator will facilitate EHR access for PAC Network partners and utilize the organization-wide Sum Total Learning Management System to support cross-entity training.
Management of the Medical Director contracts, payments, and department payroll distributions.
Competitive candidates will be able to:
Ability to prioritize and manage competing projects and deadlines.
Exercise prudent judgment and decision-making skills to solve administrative problems consistent with responsibilities of the position.
Exhibit well-developed critical thinking skills particularly in ambiguous situations.
Demonstrate ability to operate with minimal day-to-day direction or oversight and ability to move work forward without waiting for detailed instructions.
Accurately understand and interpret hospital policy and HIPAA regulations.
High school graduation or equivalent AND two years of experience in healthcare OR equivalent education/experience.
Professional experience working with patient information, healthcare insurance, and patient scheduling.
Highly proficient in MS Office (word, excel, PowerPoint, access)
Demonstrated organizational skills.
Excellent customer service skills are a must.
Bachelor's degree strongly preferred. Working knowledge of UWMC systems and processes.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergra...duate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.