Schedule: M-F, 8 am - 5 pm; and hours outside normal working schedule as necessary.
Essential Duties & Responsibilities of this System Administrator includes configuration, maintenance and implementation of the following: Staff and student email system, email spam systems, email archive systems, identity directories including Microsoft active directory, security logging and reporting, DNS / DHCP systems, and computer room physical resources.
The system administrator II provides supported (current) systems: Office 365 employee and student email, Microsoft active directory and Windows Server including DNS / DHCP (Server 2008-2016), Computer room server hardware and KVM systems (Dell, HP, Cisco, Raritan)
To perform this job successfully, an individual must be able to satisfactorily perform each essential duty listed below. Reasonable accommodations will be made for persons with disabilities, covered by the Americans with Disabilities Act, in accordance with its requirements.
Duties are numbered for convenience, and do not indicate order in terms of importance, frequency that the duty is performed, or the amount of time spent on the duty.
1. Maintains and administers computer systems including planning, implementing and managing campus computer applications, network, and web servers.
2. Assures minimum service interruptions by analyzing performance, scalability and available resources.
3. Communicates system change control, disruptive or otherwise, through formal college change management process.
4. Develops strategies for, and performance tuning of, college mission-critical systems.
5. Provides technical support to end-users. Answers routine questions, and resolves complex technical issues.
6. Installs and configures operating systems and software applications. Maintains server hardware, applies service packs and upgrades resources, and monitors performance. Troubleshoots network, hardware and software problems.
7. Tests, evaluates and makes recommendations for purchases of hardware and software.
8. Maintains records reflecting network configurations, directories, passwords, and other confidential or sensitive information.
9. Writes and updates technical procedures, standards and knowledgebase for implemented systems.
10. Maintains confidentiality of data and other confidential and sensitive information
11. Provides basic technical leadership and guidance to other System Administrators.
12. Provides Tier 2-3 support for listed systems and assists with in-depth troubleshooting for operational teams.
13. Works assigned schedule exhibits regular and predictable attendance and works outside of normal schedule as needed to meet workload demands.
14. Performs other related duties as required.
Usual Physical Demands: The incumbent of this position typically exhibits the physical demands identified in the Functional Job Analysis on file in the College's Human Resources Department and which is periodically reviewed and updated. Physical demands listed in the Functional Job Analysis are not job qualification standards, but are used to help the College assess and determine reasonable accommodations for otherwise qualified individuals covered by the American's with Disabilities Act.
Working Conditions: Employee is occasionally exposed to minor cuts, burns or other incapacitating injury. Occasional risk of electrical shock.
Knowledge, Skills and Abilities: Knowledge of: networking principles and practices [advanced level]; network operating systems; computer programs and applications; diagnostic software. Strong institutional knowledge. Skill in: installing and maintaining computer networks; diagnosing and resolving complex technical and networking issues; customer service; routine typing; analytical thinking; operation of job-related equipment including computers, diagnostic tools and other equipment; Ability to: perform light physical labor for extended periods of time; develop and maintain effective working relationships with coworkers, supervisors, students, general public, and other job contacts; effectively work with persons of varying cultures and diversity; maintain confidential and sensitive information; Word independently, with minimal supervision. Meet goals on time.
Minimum Qualifications: High school diploma or GED and at least two years experience in a technical support role. Basic technician certification. State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).
Preferred Qualifications: Associates or Bachelor's degree in Computer Science or closely related field, previous implementation and support of email and/or Identity directories. Experience with Microsoft Exchange and general Smartphone email and calendaring, a plus. MCSE certification.
Columbus State Community College has been meeting the diverse educational needs of the Central Ohio community for more than 50 years. The college is proud to be an important contributor to the growth and progress of the region and to serve as the front door to higher education in Central Ohio. From the first graduating class in 1965 through this year, 50,000 students have earned associate degrees ...in 50-plus technical fields and academic transfer programs. Columbus State also offers Associate of Arts and Associate of Science degree programs whose coursework fulfills the freshman and sophomore year requirements for bachelor’s degree programs offered by four-year colleges and universities throughout the state. Specific transfer agreements with more than 40 colleges and universities are in place at Columbus State, and new direct-to degree partnership programs are being developed all the time. Columbus State now has two campuses serving Central Ohio educational needs. The Columbus Campus is located on 85 acres in downtown Columbus. The 108-acre, full-service Delaware Campus welcomed its first students in 2010. Additionally, Columbus State offers classes at nine convenient regional learning centers throughout Central Ohio.