NYU Langone is one of the nation's premier academic medical centers that includes five hospitals (Tisch Hospital, Rusk Rehabilitation, Hospital for Joint Diseases, Hassenfeld Children's Hospital of New York, and NYU Lutheran Medical Center) and more than 200 ambulatory locations across the New York metropolitan area. It also includes NYU School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history. Our trifold mission to serve, teach, and discover is achieved daily through an integrated academic culture devoted to excellence in patient care, education, and research. Learn more about NYU Langone.
Position Summary: We have an exciting opportunity to join our team as a FGP Front Desk Supervisor(37.5).
In this role, the successful candidate is responsible for the oversight and direct supervision of the daily operations of administrative support functions at the practice, including but not limited to check-in, check-out, scheduling and support of all non-physician staff. Ensures daily functions are properly staffed to accommodate patient flow and that operations run smoothly throughout the day. In conjunction with the Faculty Group Practice Managers, develops policies and procedures, implements new process and monitors compliance to establish guidelines.
Act as the go-to person and oversees the day-to-day activities of non-physician staff to ensure a high level of productivity. Establishes priorities and allocates resources needed to support front end and clinical support operations. Monitors and oversees registration quality, completeness and collection of personal payment responsibilities, identifying issues and implements improvement initiatives as needed.
Responsible for training office personnel for front desk, reception and billing activities related to procedure intake and scheduling. Ensures appropriate cross-training and cross-coverage for all administrative activities.
Supervises employees including, interviewing new employee prospects and training new employees; completes non-physician performance evaluations; manages disciplinary and performance issues.
Assist in quality assurance as directed by Medical Director. Work with other supervisors and administrative staff to address organization wide issues, including program development, personnel policies, and employee evaluations, training needs, safety concerns and quality assurance indicators. Oversee and follow up on office-related projects to make sure they are progressing efficiently and will be completed by deadline.
Functions as a liaison between non-physician staff and physicians to ensure effective service for patients. Establishes and maintains effective working relationships with group physicians. Serves as a role model and resource person for providing quality patient care and patient information as needed.
Resolves all complaints and problems using independent judgment and decision making skills, to ensure patient satisfaction and adheres to faculty practice standards.
Determines and establishes the explanation to complex calls, issues and questions not covered by specific instructions or common practice.
Manages EPIC administrative in baskets, patient escalations, patient access and waitlists.
Determines physical maintenance and equipment needs and repairs by coordinating internal or external resources. Resolves problems relating to the facility on a day-to-day basis. Ensures all areas are appropriately stocked and supplies are readily accessible.
Works with Office Management and Physicians to ensure adherence to all regulatory and HIPAA guidelines.
Enforce all office policies and procedures. Specifically track issues related to attendance, lateness, and behavioral patterns that require a verbal or written warning.
Compiles, analyzes and identifies trends in daily statistical data as requested and presents data reports monthly to appropriate parties
Performs other duties as assigned.
Bachelor's Degree with 2+ years of prior supervisory/management experience in the health care field and/or equivalent combination of education and experience.
Written and oral communication skills.
Excellent organizational skills and the ability to prioritize multiple tasks, projects and assignments.
Exceptional attention to detail and accuracy.
Ability to work well in a team environment.
Ability to display a professional demeanor, maintains confidentiality, and works independently. Ability to take initiative and exercise sound judgment, decision making and problem solving.
Strong computer skills, including basic keyboarding skills.
Proficient with Microsoft Office Suite (Word, Excel, Outlook).
Proven customer service skills. Self-directed, motivated, and sensitive to deadlines.
Prior experience in a medical office setting.
Knowledge of medical terminology, insurance, coding and billing regulation.
Qualified candidates must be able to effectively communicate with all levels of the organization.
NYU Langone provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.
NYU Langone Medical Center is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online. If you wish to view NYU Langone Medical Center's EEO policies, please click here. Please click here to view the Federal 'EEO is the law' poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information. To view the Pay Transparency Notice, please click here.
NYU Langone Medical Center, a world-class patient-centered integrated academic medical center, is one of the nation's premier centers for excellence in clinical care, biomedical research, and medical education. Located in the heart of Manhattan, NYU Langone is composed of four hospitals – Tisch Hospital, its flagship acute care facility; Rusk Rehabilitation; the Hospital for Joint Diseases, one of... only five hospitals in the nation dedicated to orthopaedics and rheumatology; and Hassenfeld Children's Hospital, a comprehensive pediatric hospital supporting a full array of children's health services across the medical center – plus the NYU School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history. The medical center's tri-fold mission to serve, teach, and discover is achieved 365 days a year through the seamless integration of a culture devoted to excellence in patient care, education and research. For more information, go to www.NYULMC.org.