Job Requisition Number: 23342. This position is in the Endpoint Engineering and Infrastructure (EEI) in Information Services and Technology (IST). EEI develops and maintains The Berkeley Desktop ecosystem, which provides a reliable, integrated, and secure computing environment that reduces the amount of time faculty and staff spend maintaining their computers. A standard environment combined with automated maintenance means you see fewer problems and are able to get help faster. For more information see: https://desktop.berkeley.edu/
The Berkeley Desktop supports both Microsoft Windows and OS X/macOS. Our services rely on tools that include IBM BigFix, JAMF Casper, Microsoft Active Directory, Microsoft Deployment Toolkit (MDT), VMWare vSphere, and Puppet. Currently, we manage approximately 14,000 devices across campus.
The role plans and coordinates the installation, configuration and testing of hardware and software components. Work may involve central or departmental computer systems and networks. A primary focus of the role is to increase the level of automation in systems management and to deploy that automation in a way that maintains excellent user experience.
?Applies advanced systems/infrastructure concepts to define, design and implement highly complex network communications and solutions. ?Proposes and implements highly complex system enhancements (software and hardware updates) that will improve the performance and reliability of the system. ?Manages centralized computer servers and makes recommendations for purchase or upgrade of new computer hardware and cloud services. Also analyzes, acquires, installs, modifies and supports cloud services, operating systems, databases, utilities and Internet/intranet-related tools. Must promote DevOps/SRE approaches and use of automation. ?Leads programmatic activities related to change management, stakeholder facilitation and team facilitation. ?Conducts highly complex systems programming and systems support activities and highly complex programming tasks. ?Applies advanced systems/infrastructure concepts to operate the campus' internal data communications systems, including LANs and WANs. Also administers security policies to control access to systems. Must promote a DevOps/SRE mentality in all approaches. ?Leads product design and lifecycle management involving virtualization, cloud based technology support, and lab experience. ?Interacts with senior internal and external personnel. May lead a team of systems/infrastructure professionals.Knowledge/Skills: ?Must be able to both work in a team and work autonomously to complete projects at a campus-wide scale. ?Must be able to problem solve both technical and non-technical issues in a complex environment across multiple organizations that is highly decentralized and highly distributed. ?Must have excellent communication skills with the ability to describe complex technical topics in non-technical language in a clear and concise manner across the organization. ?Must be able to navigate organizational boundaries and constraints and have good negotiation skills to be productive when working with multiple teams and organizations simultaneously. ?Must have worked on system management projects with more than 500 machines. ?Must have expertise in a common scripting language such as PowerShell, Python, or BASH or experience with a common programming language such as Java. Publicly available source code is a plus. ?Must have experience with managing more than one operating system (Windows, OS X, Linux) . ?Must have experience with IBM BigFix, JAMF Casper, Puppet, or other system management tool . ?Must have experience managing or integrating with directory services such as Active Directory. ?Must have experience with cloud-based tools and systems delivered as SaaS, PaaS, IaaS, or private cloud. ?Must have experience mitigating security issues that impact workstations, servers, and networks to determine threat levels, risks, and solutions. ?Has knowledge, skills and abilities associated with problem identification and resolution. ?Has knowledge necessary to design, set-up, operate, and correct malfunctions involving application of technology systems. ?Requires knowledge of other areas of IT.
Education/Training: ?Bachelors degree in related area and/or equivalent experience/training. ?Experience with multiple configuration management systems (eg. IBM BigFix, Casper, Puppet) is a plus. ?Experience with multiple scripting languages or programming languages is a plus. ?Experience managing more than a 1000 machines is a plus.
The University of California was chartered in 1868 and its flagship campus - envisioned as a "City of Learning" - was established at Berkeley, on San Francisco Bay. Today the world's premier public university and a wellspring of innovation, UC Berkeley occupies a 1,232 acre campus with a sylvan 178-acre central core. From this home its academic community makes key contributions to the economic and social well-being of the Bay Area, California, and the nation.