Virginia Tech is a public land-grant university, committed to teaching and learning, research, and outreach to the Commonwealth of Virginia, the nation, and the world. Building on its motto of Ut Prosim (that I may serve), Virginia Tech is dedicated to InclusiveVT—serving in the spirit of community, diversity, and excellence. We seek candidates who adopt and practice the Principles of Community, which are fundamental to our on-going efforts to increase access and inclusion, and to create a community that nurtures learning and growth for all of its members. Virginia Tech actively seeks a broad spectrum of candidates to join our community in preparing leaders for the world.
Reporting to the Assistant Director of Finance, VTES, the Systems Technician provides technical guidance and support for the Virginia Tech Electric Service computing systems including the Customer Information/Billing System, Customer web portal, Meter Reading system, and the Meter Calibration system as well as interfacing with VPAS for support of desktop systems. Performs analytical and programming functions in the maintenance and enhancement of existing programs; analyzes and resolves production system problems; tests all system software enhancements before moving to production system; writes, modifies and tests custom reporting to provide information necessary for management and business operations; and documents system modifications. Provides consultative services and training throughout department relating to the systems supported and reporting.
- Bachelor's degree in business, information technology, or related area, or equivalent training and/or experience. - Experience in administering system upgrades and enhancements. - Experience in analysis of customer needs. - Basic knowledge of SQL and/or relational database systems. - Knowledge of software such as MS Access, Crystal Report Writer, and/or general office software. - Ability to write technical system documentation. - Ability to work well with others and to communicate effectively. - Ability to work with detail, independently, and with minimal supervision. - Must be able to safely move and handle items weighing up to 35 pounds.
- Experience working with billing and metering systems. - Experience implementing software including working with consultants, completing RFPs, testing system functionalities, suggesting improvements. and proposing solutions to meet user needs. - Experience working with customer web portals. - Experience training users in system operations.
Employee Category: Staff (Salary)
Appointment Type: Regular
Percent Employment: Full-time
Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, gender, gender identity, gender expression, national origin, political affiliation, race, religion, sexual orientation, genetic information, or veteran status; or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees, or applicants; or any other basis protected by law.
For inquiries regarding non-discrimination policies, contact the executive director for Equity and Access at 540-231-2010 or Virginia Tech, North End Center, Suite 2300 (0318), 300 Turner St. NW, Blacksburg, VA 24061.
Virginia Tech takes a hands-on, engaging approach to education, preparing scholars to be leaders in their fields and communities. As the commonwealth's most comprehensive university and its leading research institution, Virginia Tech offers 240 undergraduate and graduate degree programs to more than 31,000 students and manages a research portfolio of more than $513 million. The university fulfil...ls its land-grant mission of transforming knowledge to practice through technological leadership and by fueling economic growth and job creation locally, regionally, and across Virginia.
Through a combination of its three missions of learning, discovery, and engagement, Virginia Tech continually strives to accomplish the charge of its motto Ut Prosim (That I May Serve).