The Patient Financial Advocate II is responsible for operating in a liaison role between the care site, provider clinics and the Revenue Service Center for hospital and provider clinic billing questions, inquiries and issues. In addition, this role provides assistance to patients or family members of patients who have questions regarding financial issues on a hospital account/statement or provider account/statement; to include medical coverage, payment plans, explanation of charges and financial assistance programs. Is able to confidently handle patient complaints with onsite resolution, questions and concerns on all aspects of the patient's statement(s) while maintaining professionalism and cooperation. This position must demonstrate excellent customer service skills to assure that patient and family needs are met in a timely manner. This role plays an integral part with Point of Service collections when working with patients on current or past accounts. Multiple Cashiering functions are also a part of this job description. This position is responsible for adhering to all compliance requirements mandated by CMS, HIPAA, JCAHO, etc.
Knowledge of ICD-9 and CPT coding
Experience in hospital and provider billing and knowledge of payment methods of Medicare (RHC, provider based, Method II, and fee for service), Medicaid, commercial insurance and other payers.
We reveal and foster God's healing love by improving the health of the people and communities we serve, especially those who are poor and vulnerable.
Inspired by our faith,
•We will be distinguished as the premier person-centered health system and trusted partner.
•We will share accountability with clinicians and other stakeholders to coordinate care across all settin...gs and improve access, quality, health outcomes, and affordability.
•We will grow as community-based health networks to serve more people in partnerships with others who share our vision and values.
Caring Spirit - We honor the sacred dignity of each person.
Excellence - We set and surpass high standards.
Good Humor - We create joyful and welcoming environments.
Integrity - We do the right thing with openness and pride.
Safety - We deliver care that seeks to eliminate all harm for patients and associates.
Stewardship - We are accountable for the resources entrusted to us.