Established by Congress in 1974, the Legal Services Corporation (LSC) is the country’s single largest funder of civil legal aid for low-income Americans. LSC currently funds 133 independent, nonprofit legal aid organizations with nearly 800 offices throughout the nation. LSC’s mission is to promote equal access to justice and provide grants for high-quality civil legal assistance.
The Chief Information Officer (CIO) must have the vision to integrate technology into LSC’s implementation of its mission and the strategic and operational planning skills to implement innovations. The CIO oversees management of LSC’s day-to-day technology operations and leads the development of data management applications, systems infrastructure, and communications technology to provide the most efficient support for current operations and to address LSC’s long-range objectives. The CIO also develops, administers, and manages security of information systems and technology. The CIO manages a staff of seven, and works closely with other LSC offices engaged in grantmaking, grants oversight, and data analysis. The position reports directly to the President.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Assumes full responsibility for developing, managing, and implementing all aspects of technology, including data management applications development and support, technology infrastructure, information security, technology help desk, network management, including wide area, local area, and remote access capabilities, and all other IT related initiatives to support LSC’s operations and services, and directs staff for maximum efficiency and effectiveness.
Serves as a member of LSC’s senior management team, working in close coordination with other senior managers to understand the work of LSC and the role that information systems and technology can play in facilitating its accomplishment.
Oversees development and management of LSC’s grants management system and insures that LSC can efficiently collect and use grantee-provided data. Manages custom application development on the Salesforce platform, and other development platforms, as appropriate.
Leads technology implementation projects using Agile and Waterfall project management methodologies as appropriate.
Promotes the integration of technology and knowledge management into all aspects of LSC’s work to further the achievement of LSC’s mission.
Solicits input from throughout LSC’s user community to ensure that LSC’s technology decisions reflect a thorough understanding of LSC’s work.
Recommends, maintains and enforces policies, standards, practices, and security measures to ensure effective and consistent information processing operations and the security and reliability of corporate data, proprietary information, intellectual property, and information and communications systems. Maintains compliance with an established security framework, such as FISMA, and actively introduces security measures as new threats arise.
Oversees the development of training programs and materials for new and existing employees to ensure users understand the systems and can use them in the most productive ways.
Identifies long-term needs for information systems and plans and implements strategies for developing systems and acquiring hardware to meet application needs.
Keeps abreast of new developments in information systems technology, educates management on their competitive or financial impact, adapts to organizational modifications, and coordinates planning for installing cost-effective system improvements.
Identifies appropriate service providers and vendors and maintains constructive relationships to ensure the delivery of effective and efficient services. Follows LSC’s procurement procedures diligently so that all major purchases are made with the proper level of evaluation and documentation.
Develops and manages the IT budget, including salaries and benefits for employees in the Office of Information Technology. Evaluates job performance of IT staff, both formally and informally, sets annual goals and objectives, and identifies and provides appropriate training and daily support and guidance. Resolves informal complaints and grievances, and provides advice and counsel to staff related to work and administrative matters.
Promotes inclusiveness and diversity within LSC.
Analyzes problems, identifies alternative solutions and implements recommendations in support of goals. Consistently evaluates effectiveness of IT and knowledge management systems and defines necessary modifications and changes.
Establishes departmental goals, operating procedures, and performance measures and ensures effective operations to meet all stated objectives.
Develops systems for continuity of operations during any disaster recovery or other emergency situations.
Keeps abreast of government regulations applicable to systems operations, advises on compliance requirements, and ensures corporate compliance.
Performs additional duties as assigned.
Outstanding leadership and management skills; excellent written and oral communication skills; vision for integrating technology into achievement of organizational mission; excellent Agile and Waterfall project management skill; ability to work collaboratively as a part of a senior management team; understanding of the value of data mining for management decisions; strong commitment to principles of diversity; high degree of flexibility, capacity for self-management, and attention to detail; understanding of and commitment to organizational mission and goals; ability to influence, motivate, challenge, and inspire confidence among others; ability to develop and lead high performance/high morale teams and to foster teamwork among diverse individuals; demonstrated experience working in and leading cross-functional teams in a mission-driven organization, including prior experience in staff recruitment, mentoring and evaluation; and unimpeachable integrity and personal ethics; fairly and equitably applies LSC personnel policies. Experience with labor-management relations preferred.
An advanced degree in management, information technology or related fields and a minimum of 10 years of progressive responsibility in administration of information systems and technology; demonstrated success developing and integrating technological functionality into service-oriented enterprises, with strong attention to customer satisfaction. Excellent ability to conceptualize long-term business goals and develop orderly process of planning the information technology needed to accomplish those goals. Experience overseeing custom development on the Salesforce platform, and working with Microsoft Windows/Microsoft Office/Office 365 is required. Experience with Box.com and Drupal preferred.
SALARY AND BENEFITS:
Salary range: $151,974 - $166,221
LSC has a competitive market-based salary structure that establishes a specific salary range for this position. The salary range has eight pay levels separated by seven steps. A new employee will be hired at Step 1 and must wait two years to advance to each of the next three steps (Steps 2 through 4), and one year to advance to each of the next four steps (Steps 5 through 8).
Excellent benefits package.
LSC embraces diversity as a core value. We recognize that our success as a corporation depends upon creating and maintaining a diverse team of talented professionals, and we are committed to a workplace that reflects and supports diverse individual backgrounds and perspectives. Our commitment to diversity, inclusion, and non-discrimination includes race, sex, age, religion, national origin, sexual orientation, gender identity/expression, personal appearance, genetic information, political affiliation, marital status, family responsibilities, disability and status as a veteran, and any other characteristic protected by federal, state, or local laws or regulation. We strive to have a workplace that is comfortable and welcoming for everyone. LSC is an equal opportunity employer.
Note: Electronic applications are preferred. If applying by email, please include the job title in the subject line. If reasonable accommodation in the application process is required, please notify OHR at 202-295-1571.