Under the general direction of the Summer Programs Director and Assistant Director, the Summer Programs Temporary Office Assistant is responsible for providing high-level customer care for Summer Programs registrants and families on-site, at program check-ins, and via telephone/email. The person in this role interfaces with families and Summer Programs students, assesses student needs, and assists with troubleshooting as necessary. This person will offer in-office support to the Five-Week Office staff, Summer Programs staff, and Summer Programs frontline students as needed.
Office of Summer Programs temporary position: 30 hours per week
Duties will include:
• Attending to the needs of program participants, their parents, Summer Programs faculty, and related staff via phone/email and in person
• Checking-in and assisting students as they arrive to Summer Programs
• Providing general clerical support
• Printing and delivering program certificates/materials
• Other duties as assigned
• Computer literacy in Mac, PC required
• Customer service background, excellent communications skills strongly preferred
• Experience in music education
• Social media savvy (Facebook, Twitter, Snapchat, Instagram)
• Strong organizational skills
• High attention to detail
The above information on this position description has been designed to indicate the general nature and level of work performed by individuals within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Requirements are subject to possible modification to reasonably accommodate qualified individuals with disabilities. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.
External and internal applicants, as well as position incumbents who become disabled as defined under the Americans With Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.
*** Application Instructions Specific to this Position ***
Currently enrolled Berklee students may not apply for staff or faculty positions.
Applicants who are both interested and qualified should submit the following materials:
Cover letter that addresses the applicant’s capabilities and experiences.
A resume or CV.
Incomplete applications will not be considered. The position will remain open for applications until filled.
Berklee College of Music is committed to increasing the diversity of the college community and the curriculum. Candidates who can contribute to that goal are encouraged to apply and to identify their strengths in this area.
Berklee provides a diverse and inclusive work environment
We all share a universal love for listening to, and creating music
The mission of Berklee College of Music is to educate, train, and develop students to excel in music as a career. Developing the musicianship of all our students is the foundation of our curriculum. We believe that the lessons and qualities derived from that work?the self-discipline needed for excellence, the empathy required of music making and the openness and inquisitiveness essential to creati...vity?are critical to achievement in any pursuit, musical or otherwise; and that music is a powerful catalyst for personal growth, which is central to any collegiate experience. Founded on jazz and popular music rooted in the African cultural diaspora, our comprehensive curriculum is distinctly contemporary in its content and approach, and embraces the principal musical movements of our time. Through a course of scholarly and practical learning experiences integrating performance and writing, our curriculum covers the variety of influential styles, relevant technologies, and career opportunities open to today's music professional.