This position is a member of Washington Public Employee Association of Higher Education (WPEA-HE).
This position is not eligible for relocation allowance.
Bellevue College is a student-centered, comprehensive and innovative college, committed to teaching excellence that advances the life-long educational development of its students while strengthening the economic, social and cultural life of its diverse community. The college promotes student success by providing high-quality, flexible, accessible educational programs and services; advancing pluralism, inclusion and global awareness; and acting as a catalyst and collaborator for a vibrant region.
We strive to create a vibrant campus community that supports a diverse student body, faculty and staff. As an essential part of our mission and goals, pluralism is promoted in all aspects of college life. By enriching student life through leadership opportunities, personal learning and cultural experiences, we are committed to building a pluralistic and diverse campus community that fosters creativity, innovation and student success.
The Testing & Placement Services Office and the Welcome Center supports the mission of Bellevue College by providing high quality, flexible and accessible services that support student access to educational opportunities that advance pluralism, inclusion, and global awareness. The Welcome Center provides information about the college to prospective students and other visitors, and provides access to functions for all entry requirements needed for a new student to access the programs and resources the college offers. The Welcome Center includes Outreach, Admission, First-Quarter Registration, English, and Math placement, Transfer of Prerequisite Courses, Entry Level Advising, and New Student Orientation.
ESSENTIAL FUNCTIONS/TYPICAL DUTIES:
The Program Specialist 2 works in the Welcome Center and the Testing & Placement Services Office to provide complex services to new and prospective students related to entry processes. The position works under general supervision, and uses independent judgment to interpret and evaluate data submitted for admission, English and math placement, and transfer of prerequisite courses. Additionally, the Program Specialist 2 independently collaborates with new students to develop a first-year Educational Plan that ties the student's career goals to their academic goals. Essential to this position is the ability to fully understand and perform the work of all areas that make up the Welcome Center, and to provide technical assistance with the admission process, registration for first quarter classes, and the financial aid application process. The work is complex in nature, and requires an ability to work in accordance with federal, state and college rules and policies.
This position may also conduct campus tours, present information at New Student Orientations or information sessions, promote and represent the college with outreach/recruiting events to high schools and the community, and provide services related to proctoring tests within the Testing Services office.
Essential Job Functions: Analyze and Evaluate Student Information and Documents to Determine Completion of Prerequisites, English and Math Placement, and Residency – 40%
Collect, analyze and evaluate a variety of documents and data, and determine English and math placement for students. Documents include college and high school transcripts, a variety of college and high school test scores, other community and technical college placement determinations, and documentation related to directed self-placement.
Determine completion of course prerequisite requirements for transfer students using an investigative process that includes evaluation of college and university transcripts, consultation with appropriate faculty, review of established databases, or course descriptions as found in college catalogs.
Collect, analyze and evaluate admission applications, and determine correct residency based on state regulations.
After evaluating data for transfer of prerequisites, determining English and math placement, and evaluation of admission applications, properly record and code students in the Student Management System in accordance with college and state regulations.
Create a record in the CRM (Dynamics) for new and prospective students, and record interactions, outcomes and follow up information.
Organize and Coordinate Services, Draft a First Year Educational Plan, Collaborate with other Departments, and Perform Tasks Related to Welcome Center Functions - 25%
Provide technical assistance to new students in completing the admission application, registering for first quarter classes, and initial steps in applying for financial aid.
In collaboration with the student, and using independent judgement, develop a first-year Educational Plan that ties together academic and career goals.
Use independent judgement to facilitate student orientation to the campus by coordinating program and resource information and assisting students with access to information sessions, and campus tours, based on the specific needs, rather than general needs of students.
Coordinate and collaborate with departments that provide services that represent a student's next steps after entry, or provide additional services and resources needed for the student's success. These may include Academic Advising, Student Central, Disabled Resource Center, Multicultural Services, Workforce Education, and TRiO.
Problem solve by providing a variety of options to students based on individual needs regarding career and academic programs, placement options, including the appeal process, and next steps needed to complete the entry process.
Organize and Coordinate Operations for Testing & Placement Services – 20%
Participate in and coordinate the daily operations of the Testing & Placement Services office and the Welcome Center. This includes technical assistance in setting up and proctoring tests, analyzing test scores to determining English and math placement, evaluation of transcripts for placement and prerequisites, scheduling orientations, scheduling and organizing campus tours, processing applications, greeting and assisting students, and properly coding students in the Student Management System.
Independently advise students regarding placement options based on individual circumstances.
Collaborate with faculty and the Dean as appropriate regarding placement appeals.
Obtain GED certification and provide technical assistance for students taking the GED.
Refer student problems that require exceptions to state or federal regulations to the Associate Director or the Dean.
Recruiting and Onboarding Communication & Presentations – 10%
In collaboration with the Welcome Center team, develop and revise as needed a comprehensive New Student Orientation and Information Session, which promotes the College's programs and resources to prospective students, and orients new students to the campus, assists new students in developing an educational first-year academic plan, and provides technical assistance with first quarter registration processes.
Participate and represent the college in Outreach efforts, which promote the college to high school students, faculty and staff, and attend community outreach events, such as job and college fairs.
Independently review orientation session and recommend improvements or changes needed to keep the information up to date, meet the current needs of new students, and reflects industry best practices.
Present New Student Orientation information to students in the form of scheduled sessions.
Compose email letters to prospective and new students who have questions, or need follow up regarding submission of documentation, or clarification of information received.
In collaboration with the Welcome Center team, create and write adjustable communication templates, which meet individual student needs in terms of next steps, and process requirements.
In collaboration with the Welcome Center Team, create and develop essential materials, information sheets, view books, and flyers that promote the campus programs and resources for use in outreach/recruiting events and in the Welcome Center.
Provide follow up to prospective students visiting the Welcome Center by drafting letters that serve to thank the visitor, provide a contact at the college for further inquiry, in addition to supplemental information based on the visitor stated interests.
Read & Interpret Federal and State Regulations – 5%
Read and interpret information provided on the admission application, and in accordance with college and state regulations, determine residency status.
Analyze and interpret articulation agreements between district high schools and the college, and determine English and math placement in accordance with those agreements.
Read and interpret federal and state regulations as they relate to the initial financial aid application processes, and use independent judgement to advise students appropriately based on student specific circumstances.
Attend conferences and workshops needed to keep information current, and obtain training in regards to changing federal and state regulations related to admission and financial aid, and industry best practices related to entry level advising and orientations.
Other duties as Assigned
Bachelor's degree or equivalent education/experience.
Two years' full-time experience, or equivalent part-time experience, working directly with customers or students in an advisory capacity.
Experience working in a collaborative team environment with diverse employees and student/customer groups.
Effective verbal and written communication skills. Note: We use application materials to evaluate written communication skills.
Demonstrated ability to use Microsoft Word, Excel, and Outlook.
Demonstrated ability to use computers for data entry, web applications, searching the internet, and troubleshooting basic computer issues.
One-year experience and demonstrated ability to work in accordance of policies, procedures and federal and state regulations, with attention to detail and accuracy.
Two or more years' full-time experience, or equivalent part-time experience, working in a higher education setting
Two or more years' full-time experience, or equivalent part-time experience, working in a Testing, Evaluations, Registration/Enrollment Services, or Financial Aid office in a higher education setting.
Use a computer for word processing, data entry, web activities, and written communication.
Communicate effectively through spoken, written, and electronic processes, including with those for whom English is a second language.
Work in accordance of, federal, state and college regulations, and policies.
Work under general direction in a busy work environment with regular interruptions.
Exercise clear judgment in relationship to practices at Bellevue College.
Work within a team environment, which promotes collaboration and cooperation to achieve team goals and deliverables.
Problem-solve and successfully work through challenging situations.
Customer/student focused with ability to build and maintain student satisfaction with the services offered by the program specialty or the Welcome Center.
Open to development & continual learning and display an ongoing commitment to learning and self-improvement.
How to Apply: Individuals interested in this position are encouraged to apply. Your application must include all required documents and a complete online application to be considered complete. Any application that does not provide all requested information will be considered incomplete and will not be screened for the position. Please submit the following to be considered:
Complete an online application (note that stating "See Resume" on any section of the online Application will be deemed incomplete)
Complete the supplemental questionnaire
Attach a resume
Attach a letter of interest addressing how you meet or exceed the minimum and desired qualifications
Attach a Diversity Statement that addresses the following: please provide specific examples of how your educational and/or professional experiences, demonstrate your commitment to diversity and equity. (max 1 page)
Located in Bellevue, Washington, Bellevue College is a community based public institution. Bellevue College is a student-centered, comprehensive and innovative college, committed to teaching excellence, that advances the life-long educational development of its students while strengthening the economic, social and cultural life of its diverse community. The college serves 37,000 students every ye...ar, and is represented by 65 different countries. Bellevue College has a variety of distance learning options for the students such as online learning. Students have the opportunity to receive a variety degrees and certificates that range from a GED to a Baccalaureate degree. The Northwest Commission on Colleges and Universities accredits Bellevue College as a baccalaureate degree-granting institution.