This classification is governed by a negotiated labor contract and is subject to union shop provisions. For more information about union shop provisions, visit Union Information
M - F; 8:00am - 5:00pm
This recruitment may be used to fill 2 openings.
The University of Washington (UW) is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoy outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.
The Office of the University Registrar has an outstanding opportunity for a a Program Assistant.
The Registrar's office, a unit within Enrollment Management, supports the Provost as well as the University of Washington community. The office of the University Registrar (OUR) is the steward of the University of Washington's academic history, maintaining the integrity of our records and documenting the excellence of our students. The commitment to service is demonstrated every day in a variety of registration activities that support and implement faculty policies affecting teaching and learning.
The Office of the University Registrar serves all newly admitted, current, and former students attending the University of Washington at the undergraduate, graduate, professional, and post-baccalaureate levels. Reporting to the Interim Senior Associate Registrar and Residency Officer, the Program Assistant, works closely with the Registration and Transcript Office.
Duties & Responsibilities:
Assist customers on the phone regarding all aspects of the UW Registration and Transcript policies and procedures
Assist students in person with complete withdrawals, returning student applications, change of major forms registration transaction forms, change of name forms, late add petitions, UW staff and state employee Tuition Exemption requests and admission, Access registration, Summer Quarter admissions forms, transcript requests, certificates of enrollment and other requests as required
Handle incoming mailed, emailed, and faxed requests for all of the above listed processes
Understand the MyUW web based registration and MyPlan tool and be able to help students set up access to the system, enter the system, and navigate the system.
Be able to direct customers to appropriate offices, as needed, either on the phone, in person, or by email.
Other duties as assigned.
Characteristic Duties and Responsibilities
No percentage of time spent for each duty is given due to the fluctuating workload based on the quarterly academic schedule
When assigned, respond to an average of 25 telephone inquiries per hour regarding Registration and Transcript inquiries
Spend at least 2 hours per day handling in person Registration and Transcript customers
When assigned, respond to Registration and Transcript REGOFF RT ticket emails
Process returning student applications, non-matriculated employee admission applications, and summer quarter only admission applications
Process emailed, mailed, and faxed transcript orders, handle problem transcript orders, and handle returned transcript orders
Process and be responsible for handling registration and verification requests received via email, mail, and fax
Access and handle pending e-transcripts using our client's web service
Process ACCESS registrations
Access the NSCH database to update enrollment status and process verifications and uploaded reports and access the NSLDS database for the same functions
Accept cash and checks for ECD and NSEOF payments received at the Registration Window
Create a cashiers batch, logging into a spreadsheet, adding charges and credits to the SDB, processing and balancing at the end of day, filling out the deposit slip, endorsing checks, and sealing in bank bag for nightly deposit.
General filing duties as assigned
Other duties as assigned
High school graduation or equivalent AND two years of full-time clerical experience OR equivalent education/experience.
Experience working in educational environment
Experience working in a setting with extensive public contact in an extremely fast paced, high volume setting.
Above average oral and written communication skills and a proven ability to relate well in a positive manner with customers.
An understanding of the University rules and policies governing release of student confidential information and the ability to use good judgment in handling this information.
Experience using word processing/spreadsheet software, developing mail-merge letters, and familiarity with computerized student database system.
Condition of Employment:
Monday- Friday 8:00 a.m. 5:00 p.m.
Appointment to this position is contingent upon obtaining satisfactory results from a criminal background check.
As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here.
Application Process: The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Criminal Conviction History, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select Apply to this position. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you access your My Jobs page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergra...duate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.