Advertised Employing Department: TRiO Student Support Services Program
Summary of Duties and Responsibilities:
The Iowa State University TRIO Student Support Services Program (ISUTRIOSSS), under the Senior Vice President for Student Affairs (VPSA), serves first generation, low-income students and/or students who have disabilities. ISUTRIOSSS has been successfully funded through the U.S. Department of Education since 1980. The Student Services Specialist III is responsible for providing individualized personal, academic, career, and financial counseling/advising services for 2/3 (165) of the program participants, leading multiple specific program initiatives, supervising undergraduate and graduate employees, conducting program assessment, and coordinating communication for the TRIO Student Support Services Program.
Duties of this position related to specific program initiatives include developing, managing, and delivering a required seminar series to 50-80 new program participants; supervising graduate assistants and undergraduate peer mentors; managing the first year peer mentoring program, organizing major program events such as orientation, semester kick-offs, cultural events, and the end-of-the-year banquet; developing and coordinating skill-building workshops for student participants; and coordinating the academic coaching intervention program. Duties of this position related to student counseling and advising include providing case management for 2/3 (165) program participants including conducting initial intake interviews, developing individualized service plans, and providing ongoing personal, academic, career, and financial counseling to students. Duties of this position related to program assessment include developing, managing, conducting, and analyzing quantitative and qualitative assessments for all aspects of the program and creating internal and external reports using such data; collaborating with campus partners regarding program-specific and university-wide data; and assisting with the completion of annual reports to the U.S. Department of Education. Duties related to communication and collaboration include drafting and coordinating all mass communication to program participants, collaborating with appropriate university offices to provide referral resources to students, collaborating with external partners in TRIO and related fields; developing and providing presentations to internal and external groups as requested; and managing and updating program website and social media.
The successful candidate will possess excellent oral and written communication skills, including public speaking, and the ability to effectively and independently interact with low-income, first generation students and students with disabilities, all levels of university staff, and external partners. The successful candidate will also possess strong time management skills, attention to detail, and the ability to manage multiple projects while also providing high quality of individualized service to students. The successful candidate will possess strong problem-solving abilities and experience assisting students in crisis, as well as experience in creating assessments and implementing value-added changes based on data. The successful candidate will possess a high level of initiative, the ability to successfully work with a high level of autonomy, and the ability to work well on a team.
Required Education and Experience:
Bachelor’s degree and 3 years of related experience; OR a Master’s degree and 1 year of related experience.
Preferred Education and Experience:
Bachelor’s degree or Master’s degree in relevant field such as education, student personnel, counseling, or sociology.
Experience managing participant caseload.
Experience implementing major programs and social cultural events.
Experience advising/coaching students in transition and/or students experiencing transition difficulties.
Experience supervising staff.
Experience serving students who are first generation, low income, and/or have disabilities.
Iowa State University is classified as a Carnegie Foundation Doctoral/Research University-Extensive, a member of the Association of American Universities (AAU), and ranked by U.S. News and World Report as one of the top public universities in the nation. Over 36,000 students are enrolled and served by over 6,200 faculty and staff (see www.iastate.edu). Ames, Iowa is a progressive community of 60,0...00, located approximately 30 minutes north of Des Moines, and recently voted the best college town in the nation (see www.visitames.com). Iowa State University is an equal opportunity employer committed to excellence through diversity and strongly encourages applications from all qualified applicants, including women, underrepresented minorities, and veterans. ISU is responsive to the needs of dual career couples, is dedicated to work-life balance through an array of policies, and is an NSF ADVANCE institution.