Administer and configure enterprise software applications for both on-premise and SaaS solutions. Elicit application requirements based on user and business needs.
Analyze and address tier 3 application support requests, including a rotating on-call status
Identify or isolate the root causes of problems and identify potential solutions.
Evaluate issue patterns and make recommendations for future improvements.
Manage multiple simultaneous small projects from concept to completion. Communicate with sponsors and stakeholders to ensure desired outcomes are achieved and expectations are effectively managed.Create functional designs and related process flows.
Develop test conditions based on business requirements. Execute functional and system tests.
Align technology solutions with short- and long-term business strategies.
Learn new applications, technologies, and skills independently through hands-on experimentation. Proactively identify opportunities to improve processes and services
Perform administrative tasks in the LMS as needed (e.g., run reports, enrollment extracts when necessary, user management, data entry, course management, interface, system monitoring, content management, functionality validation.)
Oversee the installation of all system updates and upgrades, as well as tools and software integrated with the LMS, such as plugins, LTI integrations, and publisher content.
Acquire and maintain knowledge of current technology as it applies to LMS software and systems.
Review and monitor system performance.
Work with the instructional technologists and designers to troubleshoot and resolve technical issues related to accessing the LMS and course content.
Monitor and respond to issues in a LMS SaaS environment– online vendor LMS Support system. Prepare various reports and statistical analysis as requested. Prepare and work with confidential and sensitive data and documents. Exercise a working knowledge of CIPA, FERPA, and HIPAA regulations.
University paid contribution (10% of your salary) to your retirement account - vested immediately.
22 paid vacation days per year, in addition to sick leave and 11 paid holidays.
Reduced tuition opportunities covering 75% - 100% of eligible tuition.
Excellent and affordable health care benefits.
Wellness program with opportunity to earn lower health care rates.
Free disability insurance.
Bachelor’s degree and two years of relevant experience, including LMS administration, or a comparable combination of education, training, and experience.
Demonstrated ability to elicit and document user and business requirements using techniques appropriate to the audience and environment.
Demonstrated ability to independently manage multiple work assignments. Ability to create work breakdown structure, establish timeline, and achieve desired outcomes.
A strong sense of ownership and commitment to follow through for both individual and teamwork product is critical.
Demonstrated ability to work independently but closely as one team member of many, especially across functional and political boundaries with individuals of varying experience and influential levels.
Experience with data analysis, data modeling, and complex systems integration.
Demonstrated ability to manage relationships with a large and diverse group of influential stakeholders and identify strategic needs.
The University of Minnesota, founded in the belief that all people are enriched by understanding, is dedicated to the advancement of learning and the search for truth; to the sharing of this knowledge through education for a diverse community; and to the application of this knowledge to benefit the people of the state, the nation, and the world.