The Student Services Advisor/Campus Operations Coordinator (working title) assists in the day to day facility operations of the Education Building and 2701 N Charles (CSOS) with regard to providing a comfortable, functional and safe facility. Serves as a key information conduit and resource, provides assistance to prospective and current students. Services are provided in-person, via the telephone and through electronic communication (fax, email and chat). Services include prospective student relations, admissions information, registration assistance, retention, providing general information about financial aid and referrals, counseling referrals, research and response to inquiries regarding student accounts/payment plans, graduation information and clearance, job search/placement support and support for faculty and staff as needed.
Essential Job Duties/Responsibilities:
Coordinates day to day operations and facilities needs at the Education Building and CSOS, including requesting security coverage, service, repair and housekeeping personnel.
Assists with hiring student workers, scheduling their work hours and submitting their payroll.
Develops relationship with the Education Building facility maintenance providers, but also maintains well-rounded knowledge of academic programs, products, services and facilities across all campuses.
Develops working relationships with academic faculty, advisors, coordinators, ITSS and AV support service technicians, staff of other JHU Divisions, and other staff.
Oversees classroom meetings and special events scheduling at the Education Building and communicates the schedule to IT, security and housekeeping.
Inputs and maintains IT/AV requests on the IT calendar.
Backs up the Campus Operations Manager in implementing campus response to emergency situations.
Inputs service and repair requests for the Education Building and CSOS.
Acts as a liaison for all maintenance employees and contractors to insure work is complete and correct for both the Education Building and CSOS.
Works closely with ASEN room scheduling to maintain space usage on the Homewood Campus.
Participates in the Astra User Group Committee.
Provides backup security relief in the absence of an officer.
Assists with office moves at the Education Building.
Inputs telecom requests and changes for the Education Building and CSOS.
Provides backup IT and AV support.
Authorizes and administers JCard access to students, staff and faculty for the Education Building and CSOS.
Orders and oversees key orders and inventory for both the Education Building and CSOS.
Handles mail and package delivery and distribution.
Responsible for supply inventory and ordering for the Education Building.
Assist with classroom setup, re-configuration, and maintenance.
Work with Disability Coordinator and HR to insure that accommodations are made and accurate for students, faculty and
Maintains the Education Building telephone and web information.
Answers the general School of Education phone number.
Promotes positive prospective and current student, faculty and public relations for the School.
Works closely with Admissions, Financial Aid, Student Accounts and Registration to assist students with admissions, general financial aid, registration, transfer credit, course and degree requirements, graduation requirements, and other student services.
Communicates with prospective and current students, faculty and alumni via e-mail, phone, and face to face.
Provides undergraduate and graduate students with a range of services covering admissions, financial aid, graduation counseling and clearance, records and registration, career services, and student programs.
Evaluates student problems, if asked - academic, administrative or personal -, and refers student to appropriate student services office for additional assistance. Liaises with other offices on behalf of students to facilitate resolution of problems and on a wide variety of day-to-day matters.
Assists students with the application and registration process. This includes, but is not limited to: guiding prospective and current students through the application and registration process, processing registrations, identification of alternative courses with assistance from the programs and placing students on wait-lists.
Schedules and with event staff coordinates Information Session, Open-House events and registration workshops, as needed.
In response to payment inquiries, researches student accounts records, provides information and explanations regarding payment plans and identifies record changes/up-dates and communicates information to Student Accounts department.
Assists students, alumni and faculty with transcript requests, change of personal information, photo J-Cards, I-9 verifications and other documentation needs.
Provides emergency assistance to faculty members for class preparation, as needed - copying documents, assistance with photocopiers and other equipment, etc.
High School Diploma/GED. Bachelor's degree. Three years progressively responsible student services related experience in an academic environment required. Five or more years preferred.
Special Skills & Knowledge:
Highly service oriented with strong interpersonal skills that enable the incumbent to interact effectively with adult learners, current and [students or] prospective students, full time and part time faculty, and the general public, sometimes in intense, emotionally charged situations.
Ability to work collegially in close coordination with academic advisors, staff and counselors in core student and career services areas (admissions, financial aid, student accounts, registrar's office, etc.)
Ability to interact with a diverse population and sensitivity to issues to ensure effective multi-cultural communication.
High degree of comfort with technology and professionalism when using electronic communication methods.
Strong working knowledge of all SOE Divisions and programs, regardless of Center focus (or ability to quickly learn this information).
Strong working knowledge of admissions, registration, student accounts and graduation procedures, and of electronic systems and databases, including MS Office Suite, ISIS/Matrix modules and SAP as implemented.
General knowledge of financial aid.
Strong oral and written communication skills.
Excellent listening skills.
Highly attentive to detail.
Ability to analyze facility problems and maintenance issues and know when to procure appropriate contractors to remedy problem or to maintain the building infrastructure as well as systems and furnishings.
Strong ability to be able to tactfully and confidently work with building inhabitants to provide appropriate office/workstation space per the SOE space guidelines.
Strong ability to elicit feedback and follow up from JHU Facilities and outside vendors and to know who to get help from when the needed follow up or feedback is not forthcoming.
Ability to tactfully address Ed Building and CSOS facility complaints and know how to assure them the problem will be addressed.
Ability to prioritize space requests.
Ability to work with the Dean's office to provide the best facility and space management as possible.
Ability to provide appropriate coverage for the Education Building classes, meetings, events and regular business operations.
Ability to maintain strong, friendly relationships with JHU Facilities and departments and contractors and vendors to ultimately receive the best, most honest and prompt service as possible.
*Requires ability to work a flexible schedule. Evening hours are required and occasional weekend hours may be required. May also be asked to provide coverage for colleagues who are on vacation or other leave (on short or advance notice), to work a flexible schedule to meet load shifts, including semester starts, events and holiday and 3) occasional coverage for a colleague at another location if needed.
Work hours will be Monday through Friday 9:30am - 6:00pm
Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130... years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Baltimore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.