The User Experience Librarian will work with the Countway Library community to shape and build user-centric, forward thinking support for the Library's student, faculty and research needs. This position will develop and coordinate programs focused on improving the user experience of the Coutnway Library and will engage users in the assessment of our services and spaces. Working with students, library staff and faculty across Harvard Medical School the User Experience Librarian is responsible for conducting usability testing and user research, and applying findings and expertise to build a framework for iterative design, implementation, and review of learning objects. The User Experience Librarian will conceive, propose, and design user interfaces through which teaching, learning, and assessment is conducted over the Web, based on contemporary technologies and techniques and accounting for the multiple modes of interaction (personal and portable computers, tablets, and smartphones, etc.).
Interface with students, staff, faculty and users to understand their needs
Identify how user behavior operates with respect to Countway resources and information seeking
Design, plan, create, and communicate appealing, usable, and effective interface designs for mobile, web, and social media interfaces.
Designs the visual layout and other promotional products with the goal of enhancing appeal to the user while maximizing functionality, ensuring buy in of stakeholders and appropriate management
Present and communicate designs and design goals to teammates, partners, and leadership.
Stay plugged into emerging technologies/industry trends and apply them into operations and library activities based on user experiences and information seeking behavior
Conduct usability studies and analyze statistics and results and recommend ways to enhance access to library resources based on these results
Monitor effective benchmarks for measuring the impact of promotional campaigns including but not limited to the Countway web site and social media. Analyze, review, and report on effectiveness of campaigns in an effort to maximize results
Works closely with IT and Communication departments to enhance user experience
Collaborate with librarians to create and teach curriculum related to technology, with a current focus on data visualizations, gamification, and digital realities such as virtual reality
Utilize data for cost benefit analysis, effective teaching, and participant demographics
Demonstrates skills and extensive knowledge concerning user requirements, usability and focus group methodologies, and analytical reporting
Meets regularly with project stakeholders, program participants, and library leadership to gather information and report progress
Assist in grant reporting and writing
This is a two year term appointment with the possibility of extension/renewal contingent on funding.
Salary Grade: 057
Union: 00 - Non Union, Exempt or Temporary
Masters in Library Science and 2+ years' experience of user-centered design and or related experience within a library or related setting required.
Experience testing methodologies, subsystems and usability and accessibility concerns.
Familiarity with mobile web environments and adaptive/responsive web design methods.
Displays ability to effectively communicate information and ideas in written and video format
Maintains excellent writing and language skills
Demonstrates an understanding of library information seeking behavior
Excellent organizational, time and project management skills
Accuracy and attention to detail
Strong analytical & organizational abilities
Experience designing for library environments and/or higher education preferred.
Experience with multiple data gathering methodologies, including formal/informal usability testing, focus groups, surveys, interviews, and ethnographic research
EQUAL OPPORTUNITY EMPLOYER: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
At the Harvard Library, our work is enriched by our diverse campus community. Our unique and wide-ranging abilities, experiences, and perspectives are integral to achieving Harvard University’s mission of excellence in research, teaching, and learning for our patrons, our collections, and our workplace. We believe that an inclusive environment that cultivates and promotes understanding, respect, a...nd collaboration across our diverse workforce enables our success.
We encourage individuals with diverse backgrounds, experiences and abilities to apply to be a part of our community of over 700 staff members. Our work with faculty, students and researchers to explore answers to intellectual questions, enduring and new, and to seek solutions to the world’s most consequential problems, requires that we not only reflect, but also champion our diverse society.
Harvard Library inspires collaboration, reflection, experimentation, and discovery. Serving as an information hub, the Library connects users to related disciplines and to University-wide teaching resources. The Library engages users through curated discovery, digital collections, reimagined physical space, specialized research support, and delivers exceptional experiences to its user communities. Today, Harvard Library’s holdings range from traditional print collections to rapidly expanding access to digital resources. Harvard Library provides the University's faculty, students, and researchers—now and in the future—with comprehensive access to these materials.
Learn more about our contributions to the academic enterprise by visiting us at http://lib.harvard.edu/about-us and about the Harvard University community at http://hr.harvard.edu/why-harvard .
The Harvard Library is a proud member of the ACRL Diversity Alliance.