Salary and benefits are competitive. Salary is commensurate with qualifications and experience.
The University of Washington (UW) is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoy outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.
The Office of Admissions has an outstanding opportunity for an Assistant Director of Freshman Processing. Admissions, a unit within the Enrollment Management, supports the Provost as well as the University of Washington community.
The mission of the Office of Admissions is to attract and enroll Washington's and the world's most promising undergraduates. We aim, through admission policy and practice, to contribute to the creation of an intellectually and culturally vibrant student body. The members of the Admissions staff, working in a fast-paced environment, are committed to diversity, access, and excellence.
Under the guidance of the Associate Director of Admissions for Operations, this position will oversee and manage the processing of over 35,000 undergraduate freshman and post baccalaureate applications annually. The Assistant Director is responsible for managing staffing resources to meet the office's operational goals. This position is also responsible for leading the freshman processing team's efforts in the development, implementation and improvement of features in the application review system under the Undergraduate Admissions Modernization project.
The Assistant Director serves as the primary contact and resource regarding freshman and postbac applications for Admissions staff, UW academic advisors, and larger UW academic community.
Responsibility for ensuring compliance with current admission policies and updating policies & procedures in response to changing rules, regulations and/or laws. Review work priorities and methods - design and implement process improvement methods as needed.
Careful, timely, professional, and fair processing of freshman and post baccalaureate applications and related records assures that applicants' first administrative experience with the UW is as positive as possible.
Responsibility for the security, preservation, and appropriate internal use of sensitive applicant information, such as transcripts, personal identification information, and personal statements.
Oversees the assessment and determination of whether each applicant has met UW and state minimum standards for admission as directed by the UW Faculty Senate Committee on Admissions and Standards and the State of Washington Higher Education Coordinating Board.
Hire, train, and supervise 3 classified admissions specialists and 10-12 seasonal evaluator temporary staff. Responsible for evaluating job performance and taking corrective action if appropriate. Provide direction, leadership, and oversight for freshman and postbac application processing, including development of policies and procedures, managing operations, and supervising classified and hourly staff. The work of this position is minimally supervised and requires the individual to regularly exercise substantial discretion, independent judgment, and decision-making authority in the management of the unit.
Provide clear policy and procedural guidelines for the review, data entry, and workflow of applications for the given application cycle. This includes updating and maintaining training materials for new specialists and hourly seasonal temp employees.
Manage domestic freshman application processing regarding the review of academic credentials to verify minimum admission requirements, high school course rigor, cumulative GPA, and the associated data entry.
Oversee the review of over 5,000 freshmen final high school transcripts as well as manage transfer credit evaluations for incoming freshman (dual-enrollment) students and the awarding of International Baccalaureate and Advanced Placement credit.
Advise freshman and postbac applicants, high school counselors and administrators, current and returning students, and the UW community on freshman and postbac admission requirements, policies, and application procedures, with an emphasis on handling the most complicated or sensitive cases.
Manage transfer credit evaluation updates for continuing, returning, and graduating UW students, including credits from Joint Services Transcripts.
Responsible for updating all freshman and postbac applicant CRM letters and email templates as they relate to application processing and notifications. Manage application email accounts for freshman applicants with missing documents. Includes training and the monitoring of specialist responses to email.
Under direction of the Associate Director, review petition and appeal letters as they relate to late applications, quarter change requests, deferred admission, and late enrollment confirmation payments.
Troubleshoot a broad range of complex issues regarding application processing as well as data issues in the student information system and CRM.
Bachelor's degree. At least four years of progressively responsible experience in a university setting, preferably in an admissions office. Experience managing complex operations and/or projects. Strong problem-solving, organizational, time-management, and prioritization skills. Excellent interpersonal, writing and public speaking skills. Experience working with high school and college-age students, including students from low-income, first-generation, and racially/ethnically diverse backgrounds Ability to effectively interact with employees, education professionals, and the general public at all levels.
Experience evaluating academic credentials, domestic and international.
Extensive admissions experience.
Experience supervising and/or training new staff.
Knowledge of UW systems (such as SDB) and CRM technology.
Strong knowledge of Washington educational system.
Condition of Employment:
Must be flexible and have the drive to work in a fast-paced office.
Strong interpersonal and writing skills are essential, as are strong public speaking skills and the ability to present the University in a positive way to diverse populations.
Must be comfortable with technology and have basic familiarity with word processing, spreadsheets and database software tools.
Must have ability to work effectively independently and as part of a team.
Office setting on the Seattle campus. The position requires a significant amount of time sitting at a desk and computer station.
This position requires the willingness to work irregular hours and to lift/move and transport materials and other equipment (up to 50 lbs).
Appointment to this position is contingent upon obtaining satisfactory results from a criminal background check.
As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here.
Application Process: The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Criminal Conviction History, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select Apply to this position. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you access your My Jobs page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergra...duate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.