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State Street Global Advisors (SSGA) is a global leader in institutional asset management, entrusted with more than $2.6 trillion in assets. For more than three decades, sophisticated investors worldwide have benefited from our disciplined, precise investment process, and powerful global platform offering access to every major asset class, capitalization range, and style across the indexing and active spectrums. Our mission, plain and simple, is helping our clients achieve financial security. Since this means something different for each investor, we devote significant time up front to thoroughly understanding their specific needs, and then applying our experience and intellectual rigor across a broad toolkit to develop and manage thoughtful, targeted solutions aimed at ensuring their success. The firm employs more than 2,200 people globally in 17 countries, and has nine investment centers across the Americas, Europe, and Asia.
SSGA is the investment management arm of State Street Corporation, one of the world's leading providers of financial services to institutions.
As part of the continued growth of our business in AxJ, our Hong Kong Client Services team is recruiting for a Senior Client Services Manager to join the team. This individual will be an integral member of the Client Services team in servicing our large, sophisticated institutional clients across Asia ex-Japan. You will report directly to the Co-Head of Client Services, based in Hong Kong.
Responsible in supporting Relationship Managers on client retention and strategic initiatives to expand existing client relationships
Partner with Relationship Managers to identify and explore sales and business opportunities through on-going proactive contacts with existing clients
Involve and coordinate relationship management activities with Relationship Managers, Portfolio specialists/Portfolio Managers and various internal departments to satisfy and exceed client needs
Work with the Relationship Management team to ensure that excellent operational servicing is maintained and that SSGA is seen as the first class institutional product and service provider
Proactive with regular client contacts and manage on-going relationships
Work closely with Relationship Managers to facilitate new products/services to clients and identify cross-selling opportunities from existing clients
Coordinate with various departments for new business take on and day-to-day servicing of clients
Work closely with multiple internal stakeholders to conform to KYC/AML procedures
Work closely with Relationship Managers to facilitate the preparation of RFP, RFI and Due Diligence Questionnaire
Work closely with various business units on internal projects or ad hoc requests
Provide guidance and supervision to junior staffs
Bachelor degree in business, finance, economics or a related discipline
At least 7 to 10 years of relevant experience in client-facing and client-servicing role at asset management firms or investment consulting firms
Must be fluent in English and Chinese (Mandarin and Cantonese)
Existing relationships with Asia Ex-Japan institutional clients/prospects is a plus
Self starter, fast learner, excellent interpersonal skill and attentive to details
Ability to work under pressure and execute on multiple simultaneous priorities and initiatives
Ability to collaborate and to create synergy, positive attitude towards learning and be a strong team player