Washington University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability, or protected veteran status.
The Dispatcher is a non-sworn position responsible for receiving telephone and in-person complaints and requests for police service from the campus community. The Dispatcher dispatches all calls for police services, transmits necessary information to police units, and makes entries into the Department’s Computer Aided Dispatch (CAD) system. The Dispatcher monitors the University’s card-access, CCTV, burglar and fire alarm systems, and dispatches the appropriate agency in response to the alarms. In addition, the Dispatcher dispatches the Emergency Support Team on medical calls. The Dispatcher is responsible for implementing all duties in accordance with Departmental policies and procedures and must often perform two or more telecommunicative functions at once or in rapid succession.
• Receives emergency and non-emergency telephone calls and in-person complaints from the public. Refers non-emergency calls to the appropriate service provider by phone call, written message, or in-person referral.
• Dispatches police personnel using radio system in response to calls for service. This involves assessing and assigning the proper number of units after obtaining critical information from the service requestor.
• Records all police activity on proper forms and/or by entering data in the Department’s CAD system. This activity is conducted concurrently with other Dispatcher tasks.
• Maintains constant contact, by police radio, with police personnel in the field and remains alert for potential problems or threats to personnel safety. Maintains an on-going assessment of personnel availability through active listening to radio traffic.
• Monitors alarm panels by watching or listening and dispatches units to the appropriate alarm. This requires geographic familiarity with the Campus as well as constant monitoring of personnel availability. The Dispatcher must react quickly in contacting personnel at the source of the alarm to determine if the alarm is false or bona fide.
• Monitoring of campus CCTV feeds by viewing monitors in the dispatch center and dispatching appropriate personnel when activity requiring follow-up is observed.
• Monitors by listening to and comprehending several other radio frequencies such as Parking, Bear Patrol, and surrounding jurisdictions.
• Dispatches the Emergency Support Team.
• Monitors and dispatches units in response to calls received on the Emergency “Blue Light” Telephone system.
• Using police telecommunication system, notifies and dispatches appropriate personnel in response to specific incidents requiring investigation.
• Conducts computer inquiries and makes computer entries of stolen property, missing persons, license registrations, etc. Must constantly monitor computer for receipt of messages regarding commission of crimes, wanted persons, stolen vehicles, etc.
• Receives and processes emergency calls for other University departments when they are closed.
• Maintains a constantly updated log of towed vehicles. Maintains computerized files of bicycle registrations, telephone contacts, etc.
• Greets and assists visitors at the public window.
• Responds to inquiries from the public regarding police related services and makes referrals for members of the news media.
• Maintains Department recording equipment so that telephone and radio traffic can be recorded and reviewed by periodically changing discs and checking machines for proper adjustment.
• Reviews “Dispatcher” e-mail on a daily basis; shares pertinent information with on-coming dispatcher.
• Other duties as assigned.
• High school or GED degree. • Successfully pass a drug screen and criminal background investigation. • Ability to work all shifts. • Ability to function effectively in a potentially stressful environment. • Ability to type a minimum of 35 words per minute with accuracy. • Ability to listen and effectively communicate via telephone, police radio and in person. • Good problem solving skills.
Previous experience as a Dispatcher. Knowledge of policies, procedures and operating guidelines of NCIC, MULES, REJIS and the FCC; REJIS certification preferred.
-Retirement Savings Plan -22 vacation days -8 Paid Holidays -Sick Time -Tuition benefits for employee, spouse and dependent children -Free Metro Link/ Bus pass -Free Life Insurance -Health, Dental, Vision -Health Savings Accounts (HSA) -Long Term Disability Insurance -Flex Spending Plan -Other Benefits
Human Resources website (hr.wustl.edu)
The hiring range for this position is $15.68 - $19.60 per hour.
Applicant Special Instructions:
Employee is required to have knowledge of communications equipment; considerable knowledge of and ability to operate a computer; ability to analyze situations objectively and impartially; ability to react quickly and calmly in emergency situations; ability to interact successfully and courteously with the public in person and/or by telephone; ability to make emergency decisions under stress and assign priorities based on available information; ability to handle several tasks at one time; ability to speak clearly and concisely; ability to write legibly and concisely; ability to establish and maintain effective working relationships with others; ability to successfully complete and maintain REJIS certification.
Employee is required to sit for extended periods of time. Employee may be required to work any shift and to occasionally remain on duty beyond normal shift. Employee may occasionally be required to report for duty without prior notice due to emergencies or staffing shortages.
Offers made for this position are contingent upon the successful completion of all required pre-employment screens, including a criminal background check, drug screen, and verification of required professional licenses, registrations, or certifications.
This position is full-time and works approximately 40 hours per week.
Department Name/Job Location:
This position is in the Police Department on the Danforth Campus.
Internal Applicant Instruction:
Please attach a copy of your most current signed performance evaluation (completed within the last 18 months) to your online account. If you have not received a performance evaluation, you may provide two current signed letters of recommendation (written within the last 18 months), preferably to include one letter from either a current or recent former supervisor. To attach these documents, go to: My Career Tools, Add Attachment, Attachment Type – Performance Reviews or Letters of Recommendation.
Washington University in St. Louis, a medium-sized, independent university, is dedicated to challenging its faculty and students alike to seek new knowledge and greater understanding of an ever-changing, multicultural world. The University offers more than 90 programs and almost 1,500 courses leading to bachelor's, master's and doctoral degrees in a broad spectrum of traditional and interdisciplin...ary fields, with additional opportunities for minor concentrations and individualized programs. The faculty is composed of scholars, scientists, artists and members of the learned professions. They serve society by teaching; by adding to the store of human art, creativity, understanding, and wisdom; and by providing direct services, such as health care.