Employment Status: Full time, probationary, "exempt" position
Work Schedule: To be arranged.
First Review Deadline: This position will remain open until filled. Applications will be reviewed beginning June 29, 2017.
Student Services Professionals are responsible for providing a wide variety of professional services and activities ranging from preadmission to the university through post-graduation. The purpose of these services and activities is to assist students in making successful progress toward their degree objectives; to provide learning experiences which supplement those in the classroom; and to assist and encourage students to utilize effectively the knowledge, skills and abilities learned during their university careers. Such services and activities may include providing information and guidance to students; assisting students to think through problems and select suitable solutions and courses of action; evaluating student needs and authorizing services; coordinating and administering programs, events, and projects; facilitating student involvement in campus life; advocating the needs of individual students and groups of students to university administrators, faculty and staff; and providing support and assistance to students facing a variety of personal as well as institutional problems, questions and challenges.
Collect and verify timesheets from all tutors and student assistants, including work-study student assistants; submit verified timesheets to the Director for approval; maintain cumulative record of tutor hours worked over course of each quarter, enabling necessary adjustments to be made; inform Director of apparent issues or discrepancies.
Communicate with tutors (Instructional Student Assistants & Graduate Student Assistants) and Student Assistants to determine their availability each quarter provide recommendations to the Director regarding the time base or hours per week to be offered in employment contracts.
Develop the Writing Centers' initial schedules in the online scheduling program each quarter; maintain the schedule as changes arise and develop additional schedules as necessary for diverse service offerings, e.g., online tutoring, and Student Assistance in Learning (SAIL) study marathon. Manage the Writing Centers' schedules on a daily basis, arranging coverage in instances of absence, solving student-access issues as appropriate; manage the scheduling of English Conversation Groups for Multilingual Speakers, Writing Center workshops, and in-classroom workshops.
Develop and maintain systems to verify and correct the data entered in the Writing Centers' online appointment making system and train tutors and student assistants in the implementation of those systems.
Develop and maintain systems for the generation and electronic distribution of reports of student conferences to faculty at set intervals each quarter; communicate with faculty to answer questions and concerns about reporting and process requests for interim reports outside the standard reporting schedule; compile reports of appointment data and analyze data for internal and external assessment needs.
Lead tutors in the development and maintenance of Writing Center and in-classroom workshops on topics such as citation in academic writing and plagiarism, discipline specific citation practices, academic writing conventions, multimedia writing practices, and the rhetorical roles of grammar and style; lead the development of guidelines for the English Conversation Groups for Multilingual Speakers program and lead the training of tutors participating in the program.
Manage the ongoing development and implementation of the Writing Centers' mentoring professional development program; provide an evaluative report of the mentoring program along with recommendations for programmatic changes to the Director each academic year.
In collaboration with the Director: assist in identifying problems, gathering relevant data, and proposing solutions and program changes; assist in the selection, supervision, professional development and assessment of tutors and student assistants, participating as requested as a member of the tutor interview panel; conduct observations of tutors' sessions, writing detailed tutor performance evaluations and observation reports, meeting as appropriate with tutors to review their evaluations and provide feedback.
In collaboration with the Director and Writing Center tutors: lead design and implementation of internal (Writing Center staff) and external (students, staff, and faculty) evaluative assessments of the Writing Centers using online survey applications such as Qualtrics, Google Forms, and Survey Monkey.
In collaboration with the Director and faculty: collaborate on long-term writing center research projects, contribute to the development of projects, collaborate on the writing of internal and external grant proposals, and maintain current Collaborative IRB Training Initiative (CITI) certification, and assist in the writing and execution of IRB protocols and research projects.
Knowledge, Skills and Abilities:
Thorough knowledge of the principles of individual and group behavior. General knowledge of the principles, practices and trends of the Student Services field as well as general knowledge of the policies, procedures and practices of the program area to which assigned; general knowledge of individual counseling techniques; general knowledge, or the ability to rapidly acquire such knowledge, of the organizational procedures and activities of the specific campus to which the position is assigned.
Working knowledge of student services programs outside the program to which immediately assigned.
Ability to analyze complex situations accurately and adopt effective courses of action; advise students individually and in groups on complex student-related matters; determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature; interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action; carry out a variety of professionally complex assignments without detailed instructions; and establish and maintain cooperative working relationships with a variety of individuals.
Possession of these knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required.
A master's degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.
Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related.
Understanding of the ethical and programmatic implications of confidential data collection and its impact on other academic and service areas.
Ability to collect, compile, analyze and evaluate data and make verbal or written presentations based upon the data.
Thorough knowledge of and ability to utilize computer skills in all programs in Microsoft Office.
A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.
The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
California State University, San Bernardino is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.
This position may be "Designated" under California State University's Conflict of Interest Code. This would require the filing of a Statement of Economic Interest on an annual basis and the completion of training within 6 months of assuming office and every 2 years thereafter. Visit the Human Resources Conflict of Interest webpage link for additional information: http://hrd.csusb.edu/conflictInterest.html
This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096)
California State University, San Bernardino offers a challenging and innovative academic environment. The university seeks to provide a supportive and welcoming social and physical setting where students, faculty and staff feel they belong and can excel. The university provides students the opportunity to engage in the life of the campus, interact with others of diverse backgrounds and cultures, a...s well as participate in activities that encourage growth, curiosity and scholarly fulfillment. Through its branch campus in Palm Desert, the university mission extends to the Coachella Valley.