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The Senior Customer Service Representative is responsible for handling incoming phone calls and complete and accurate preparation of subrogation case files for the analyst team. This position is part of our payment recovery / payment integrity support teams within the Optum division of UnitedHealth Group. No weekends, competitive pay and benefits!
This position is full-time (40 hours / week) Monday - Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of (7:00 AM - 7:00 PM). It may be necessary, given the business need, to work occasional overtime or weekends. Our office is located at 3100 AMS Blvd, Green Bay, WI 54313.
Answer approximately 85 inbound calls per day from members who call in to respond to injury questionnaires or phone messages
Access and analyze questionnaire responses to identify and build cases for subrogation review
Refer cases to analysts for further investigation and negotiation
UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.
We are committed to introducing innovative approaches, products and services that can improve personal health and promote healthier populations in local communities. Our core capabilities... in clinical care resources, information and technology uniquely enable us to meet the evolving needs of a changing health care environment as millions more Americans enter a structured system of health benefits and we help build a stronger, higher quality health system that is sustainable for the long term.
We serve our clients and consumers through two distinct platforms:
?UnitedHealthcare, which provides health care coverage and benefits services.
?Optum, which provides information and technology-enabled health services.