Posting Summary: The Office of the University Registrar (UREG) is seeking an Outreach Assistant. UREG is responsible for the maintenance and integrity of student academic records and all associated efforts. The objective for this position is to serve as an "expert resource" for UREG, be knowledgeable of all UREG responsibilities and have the ability to interact with and weave in and out of Front /Back Office with a positive attitude. The person in this position will work with an integrated group of team members who are cross-trained, able to produce all UREG Outreach deliverables, and share ownership for the success of UREG's Outreach efforts.
Outreach daily deliverables are comprised of (but not limited to):
- Fulfilling transcript orders pre- and post-production - Providing certification enrollments - Providing degree verifications - Answering complex questions regarding students' academic records according to policies
All efforts of UREG staff members are geared toward the success of our interactions with clients via the communication mediums that comprise Outreach efforts: In-Person Service, Telephone, U.S. Mail, Electronic Services (e-mail and web-based), print, and intra-office support. Team focus, shared production and ownership of deliverables, daily management of task coordination, and in-depth process knowledge for all UREG products and services is expected. Excellent problem-solving skills, critical and analytical thinking, communication, interpersonal, and team-building skills are necessary. Must be able to multi-task and prioritize efforts in an efficient manner. Attention to detail is critically important. High School diploma or equivalent required; Bachelor's Degree preferred.
Required Minimum Level of Education: High School Diploma or Equivalent Required
Preferred Minimum Level of Education: *Degree or Equivalent Experience Preferred
Preferred Specific Degree/Training: Bachelor's Degree or equivalent experience
Required Minimum Level of Experience: Some - up to 4 years
Required Specific Experience: Comprehensive Customer Service experience
Preferred Minimum Level of Experience: Some - up to 4 years
Preferred Specific Experience: A background and work experience as part of a team in a collaborative, enterprise-wide team environment is preferred. Proven experience in marketing, customer service and/or advertising is highly desired.
Required Knowledge, Skills and Abilities: -Excellent oral and written communication and presentation skills -Multi-tasking skills; ability to set priorities -Attentive to detail -Strong analysis methodology/statistical acumen skills
Required Computer Applications: Microsoft Office Suite (Word, Excel, Access); Database Applications
Founded by Thomas Jefferson, the University of Virginia opened in 1825 as the nation's first public university. A longstanding dedication to preeminence in both scholarship and teaching; top ranking in global satisfaction, collegiality and work/family issues on the COACHE survey of early career faculty; a commitment to excellence that is integrally connected with diversity and a broad array of ben...efits make the University of Virginia a prime choice for both faculty and staff. The University of Virginia is located in the small cosmopolitan city of Charlottesville near the Blue Ridge Mountains, 70 miles from Richmond and 110 miles from Washington, D.C. The University of Virginia remains the No. 2 best public university in the 2013 edition of the U.S. News and World Report rankings. In the 14 years since U.S. News began ranking public universities as a separate category, U.Va. has ranked either No. 1 or No. 2. U.Va. continues to rank in the Top 25 among the best of all national universities, public and private.